Experienced Customer Support Specialist – Virtual/Remote Role at arenaflex
At arenaflex, we're revolutionizing the way property management companies operate by providing cutting-edge software solutions that empower them to grow and protect their organizations. As a trusted industry leader for over 30 years, we've earned the reputation of being a go-to partner for top-performing property management companies worldwide. Our team of passionate professionals is dedicated to creating a best-run company internally, just as we help our customers achieve their goals. We're now seeking an experienced Customer Support Specialist to join our team! As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences, resolving technical issues, and providing expert guidance to our clients. If you're a customer service trailblazer who thrives in a dynamic environment, loves learning and explaining complex systems, and enjoys making people's lives easier, we want to hear from you!
About arenaflex
arenaflex is a unique blend of technology and accounting, with a strong focus on property management and HOA solutions. Our team is passionate about creating innovative software that simplifies complex processes and empowers our clients to achieve their goals. As a five-time winner of FLCAJ's Readers Choice Awards, we're committed to delivering exceptional support and solutions that exceed our clients' expectations.
Our Culture
At arenaflex, we value our team members for their skills, experience, and unique perspectives. We're an equal opportunity employer, and our approach to work is proactive, collaborative, and committed. Our team of 140+ professionals is dedicated to creating a best-run company internally, just as we help our customers achieve their goals. We offer a full slate of benefits, including competitive salaries, medical, dental, vision, life, and disability coverage, paid vacation, paid holidays, tuition reimbursement, a $1,000 employee referral program, and a 401(k) plan.
Job Responsibilities
As a Customer Support Specialist at arenaflex, you'll be responsible for:
- Providing prompt, high-quality support to our clients via phone or Zendesk ticketing system
- Answering customer questions in a timely and accurate manner, using excellent communication skills to deal with difficult situations and find effective solutions
- Giving solutions advice and guiding customers through the features and functions of our product
- Keeping a good working relationship with customers, working in collaboration with other staff members to ensure that all company rules and regulations are consistently followed
- Assessing customers and communicating their feedback on our products with peers and leadership
- Ensuring appropriate customer follow-up to ensure that their technical problems are resolved
- Other duties as assigned
Requirements
To be successful in this role, you'll need:
- Two years of experience in a contact center environment
- Authorized to work in the US without sponsorship
- Excellent interpersonal and communication skills, both written and verbal
- Proficiency in Microsoft Office and Zendesk
- Experience with accounting and/or property management terminology (preferred)
- Proven multitasking ability, with a mindset for troubleshooting and problem-solving
- Ability to work in an omnichannel environment, with a focus on delivering exceptional customer experiences
What We Offer
As a Customer Support Specialist at arenaflex, you'll enjoy:
- A competitive salary range of $40-45k, depending on experience
- A supportive and collaborative team environment, with opportunities for growth and development
- A comprehensive benefits package, including medical, dental, vision, life, and disability coverage, paid vacation, paid holidays, tuition reimbursement, a $1,000 employee referral program, and a 401(k) plan
- Opportunities for professional growth and development, with a focus on creating a best-run company internally
- A dynamic and fast-paced work environment, with a focus on innovation and customer satisfaction
How to Apply
If you're a customer service trailblazer who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications! Apply for this job