Experienced Customer Service Representative – Outdoor Living Solutions
At arenaflex, we're passionate about helping people live well outside. As a leading provider of outdoor living solutions in North America, we're dedicated to delivering exceptional products and services that create inviting outdoor spaces where people connect, reflect, and recharge. Our award-winning portfolio includes premier building products from renowned brands like Belgard, Echelon, Barrette Outdoor Living, and many more. We're seeking an experienced Customer Service Representative to join our team in Bartlesville, OK. As a key member of our customer-facing team, you'll play a vital role in ensuring the highest level of customer satisfaction by providing support, guidance, and resolution to client inquiries or issues.
Job Summary
In this role, you'll be responsible for:
- Providing exceptional customer service through phone, email, and in-person interactions
- Assisting customers with product questions, ordering, order tracking, complaints, and problems
- Entering orders into our system for billing and delivery
- Preparing quotes and coordinating mailings of literature and samples
- Coordinating delivery schedules with our dispatch team
- Retrieving needed information for our credit department
- Issuing credits or debits accurately when applicable
- Setting up new customers for our sales force
- Answering incoming calls and taking sales orders from sales representatives and customers
- Running credit card and check approvals
- Categorizing, filing, and maintaining paperwork for audit purposes and filing all customer records
- Printing and distributing e-mailed customer purchase orders
- Performing other duties and responsibilities related to the nature of the job as needed
Job Requirements
To succeed in this role, you'll need:
- A high school diploma or equivalent, or comparable experience in a related field
- Attention to detail and a focus on accuracy
- Basic math skills and the ability to perform calculations with ease
- Proficiency in Microsoft Office suite, including Word, Excel, and Outlook
- Excellent organizational and problem-solving skills
- Experience with a multi-line phone system and the ability to multitask
- A pleasant phone personality and the ability to communicate effectively with customers
- Ability to sit for extended periods of time and perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
- Bending and some lifting may be required
- Extensive writing and phone use are also part of this role
What arenaflex Offers You
* Highly competitive base pay and opportunities for growth and advancement
- Comprehensive medical, dental, and disability benefits programs
- Group retirement savings program and health and wellness initiatives
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
- A dynamic and supportive work environment that encourages collaboration and innovation
About arenaflex
arenaflex has a long and proud heritage as a collection of hundreds of family businesses, regional companies, and large enterprises that together form our family. We operate in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge and want to join a team that's passionate about helping people live well outside, we invite you to take the first step and apply today! Once you click apply now, you'll be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day.
Equal Opportunity Employer
arenaflex is an Affirmative Action and Equal Opportunity Employer. We're committed to diversity, equity, and inclusion in all aspects of our business. If you're interested in learning more about our commitment to these values, please click on the link below. Apply Job! Apply for this job