Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they've suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who may be eligible for compensation. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Job Summary:

As an Experienced Full Stack Customer Service Representative, you'll be responsible for connecting with callers who have expressed interest in potential compensation. You'll work in a fast-paced environment, handling high volumes of calls while multitasking and utilizing various software systems. Your primary goal will be to achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates. If you're a team player with a competitive spirit and excellent problem-solving skills, we want to hear from you.

Responsibilities:

* Connect with callers through an automated dialer, assessing their eligibility for compensation

• Handle a high volume of calls, speaking with 40-50 callers per day, and identifying 1-5 potential candidates
• Multitask while listening, answering questions, and viewing multiple windows
• Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates
• Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately
• Participate in training and other learning opportunities to expand knowledge of the position
• Adhere to all company policies and procedures
• Assist with other projects as needed
• Troubleshoot and problem-solve basic IT issues independently

This Opportunity is for You if:

* You possess excellent verbal and written communication skills

• You have exceptional interpersonal and customer service skills
• You're a strong problem-solver with conflict resolution skills
• You're competitive and motivated, with a desire to work as a team but also earn performance-based rewards
• You're available to work 40 hours per week, with a flexible schedule

Requirements:

* Must reside in the State of Florida or New Jersey

• Must have a quiet, distraction-free workspace
• Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• Reliable Noise Cancellation Headset that is wired via USB (e.g., gaming headset with mic/Logitech G432)
• Strong background in call-center environment and sales-focused experience
• 2 years of phone sales/customer service experience

This Opportunity is Not for You if:

* You're unable to troubleshoot basic technical issues

• You're unable to work 40 hours per week, each week
• You're unable to handle 350 calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller
• You're unable to use problem-solving skills
• You're unable to work the full training period (90 days)
• You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits:

* Health Insurance, Vision & Dental Coverage

• Paid Holidays and Paid Time Off (PTO)
• Eligible for overtime outside of the training period

Hours of Operation:

* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday: 8:30 AM to 4:30 PM Eastern

• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Join arenaflex's remote call center team and help make a difference in people's lives.

Apply Now:

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