Experienced Customer Service Representative (Remote) – Deliver Exceptional Experiences for arenaflex Customers

At arenaflex, we're passionate about providing top-notch customer service that exceeds expectations. As a Customer Service Representative (CSR), you'll be the first point of contact for our customers, helping them resolve their concerns and ensuring they feel confident in our ability to handle their issues promptly and professionally. If you're a people person with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a leading global company that's part of the Rentokil family of companies, serving consumer and business customers across multiple industries. We're proud of our legacy of excellence and our mission to "protect people, enhance lives, and preserve the planet." With a presence in over 90 countries, we're a trusted partner to many of the world's leading brands. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a world-class team that rewards high performance and promotes from within.

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Maintaining good customer relations both on the phone and in person
• Gathering information from customers to help identify and solve problems
• Confirming, scheduling, and rescheduling services for the customer
• Setting sales appointments for new customers
• Answering billing questions
• Completing general clerical duties as assigned
• Working as a team with Service and Sales
• Selling the value of our services and suggesting upgrades to service
• Providing exceptional customer service while maintaining a positive and professional demeanor

What We're Looking For

To succeed in this role, you'll need:

• A high school diploma or equivalent
• Excellent listening and communication skills
• A pleasant phone voice and the ability to clearly speak and be understood on the phone
• Multitasking skills to enter accurate data and type while speaking with customers
• The ability to remain calm and work under pressure when busy and help other team members
• Strong attention to detail and a willingness to learn
• Excellent organization and time management skills
• Availability to work Monday-Friday and Saturdays as needed

Why Choose arenaflex?

A career with arenaflex offers a world of opportunity for growth and development. We're committed to providing a supportive and inclusive work environment that rewards high performance and promotes from within. Our Total Rewards Program includes:

• Professional and Personal Growth: Multiple avenues to grow your career, training and development programs available, and tuition reimbursement benefits for full-time colleagues.
• Health and Wellness: Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1, including health benefits, disability, and life insurance.
• Savings and Retirement: A 401(k) retirement plan with company-matching contributions.
• Work-Life Balance: Vacation days, sick days, company-paid holidays, and floating holidays, plus a company mindset that prioritizes health, safety, and flexibility.

What We Offer

As a Customer Service Representative at arenaflex, you'll enjoy:

• Competitive pay: $15.48 - $21.68 / hour
• Opportunities for career growth and development
• A supportive and inclusive work environment
• Comprehensive benefits package, including health, wellness, and retirement benefits
• Work-life balance and flexibility
• A chance to make a difference in the lives of our customers

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team and start your career with arenaflex. Apply Now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Pay Transparency

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