Experienced Aftermarket Order and Invoicing Specialist – Water Technologies and Solutions

At arenaflex, a global leader in water recovery, treatment, and reuse, we strive to provide superior technology, design, quality, service, and application support. Our innovative solutions cater to various industries, including pharmaceutical, food and beverage, microelectronics, and municipal water treatment. We are now seeking a detail-oriented and organized Aftermarket Order and Invoicing Specialist to join our team.

About arenaflex

arenaflex is a worldwide leader in water recovery, treatment, and reuse. Our mission is to provide cutting-edge solutions that meet the evolving needs of our customers. We design, supply, and service a range of water systems and monitoring equipment, ensuring that our customers receive the best possible support. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as one of the world's leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials.

Job Summary

We are seeking an experienced Aftermarket Order and Invoicing Specialist to manage orders and invoicing for aftermarket services. The successful candidate will be responsible for ensuring accuracy and efficiency in all transactions, providing exceptional customer service, and collaborating with other departments to improve order processing and invoicing procedures.

Key Responsibilities

As an Aftermarket Order and Invoicing Specialist at arenaflex, you will be responsible for:

• Processing customer orders for aftermarket parts and services in a timely manner, particularly those related to process analyst and 24/7 technical service
• Creating and managing invoices for aftermarket transactions
• Verifying order details, pricing, and customer information for accuracy
• Processing PGI for process analyst and 24/7 items when service is eligible
• Handling customer inquiries regarding orders, invoices, and payments
• Maintaining accurate records of all transactions within SAP
• Reconciling invoices with payments received and following up on outstanding balances
• Generating reports on sales, inventory, and other relevant metrics
• Assisting in identifying and resolving disputes in orders or invoices
• Collaborating with other departments to improve order processing and invoicing procedures
• Supporting portal uploads for customers where applicable
• Assisting with other ES Services invoicing needs for LTSA, Bridge, and IX product lines in times of need
• Identifying opportunities to improve overall processes within SAP for efficiency in the aftermarket space

Essential Qualifications

To be successful in this role, you will need:

• 2+ years of experience in order processing, invoicing, or related roles
• Proficiency in Google Suite
• Strong attention to detail and ability to maintain high accuracy in data entry
• Excellent organizational and time management skills
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Bachelor's degree in Business Administration, Accounting, or related field
• Experience with SAP or other relevant ERP software
• Knowledge of accounting principles and practices
• Experience with customer relationship management (CRM) software

Work Environment and Culture

As an inclusive company, arenaflex is committed to diversity and gives equal consideration to all applications, without discrimination. Our office environment is dynamic and collaborative, with a focus on innovation and customer satisfaction. We offer a hybrid position, allowing you to balance remote and in-office work.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As an Aftermarket Order and Invoicing Specialist, you will have opportunities to:

• Develop your skills and expertise in order processing, invoicing, and customer service
• Collaborate with other departments to improve processes and procedures
• Participate in training and development programs to enhance your knowledge and skills
• Contribute to the success of our team and the company as a whole

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary and benefits
• Opportunities for career growth and advancement
• Professional development and training programs
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a detail-oriented and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job