Experienced Full Stack Product Manager – End-to-End Customer Experience Development (Remote/Flexible)

At arenaflex, we're dedicated to empowering our customers to live healthier, more fulfilling lives through innovative technology and exceptional customer experiences. As a leading company in the industry, we're committed to hiring talented individuals who share our passion for making a difference. We're seeking a highly motivated and experienced Product Manager to join our End-to-End (E2E) Product Management Customer Experience team. This is a unique opportunity to lead the development of new products and optimize existing capabilities throughout the customer journey, driving business growth and customer satisfaction.

About arenaflex

arenaflex is a pioneering company that has been revolutionizing the industry since 2000. Our mission is to enable our customers to enjoy simplicity, freedom, and healthier lives through the use of our innovative product platform. Over the past two decades, we've improved the lives of hundreds of thousands of patients by leveraging cutting-edge technology that is wearable, waterproof, and lifestyle-accommodating.

The Role

As an Experienced Full Stack Product Manager, you'll be responsible for developing and executing the Product roadmap for our digital customer experience offerings. You'll work closely with cross-functional teams to define and prioritize the team's feature backlog, ensuring that our products meet the evolving needs of our customers. Your expertise will be instrumental in driving business growth, customer satisfaction, and return on investment.

Responsibilities

• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities to inform product development.

• Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals.
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment.
• Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at arenaflex.
• Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies.
• Work closely with the Sr. Product Manager and business stakeholders to define and prioritize the team's feature backlog.
• Work closely with the Product Marketing Manager to understand the arenaflex customer journey and product launch strategies that will impact business processes across the customer journey.
• Develop process flows to illustrate the impact on operations because of the new or improved capabilities.
• Define features with acceptance criteria, dependencies, assumptions, risks, and success metrics.
• Work closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning, ensuring consistency across all work within delivery teams.
• Maintain the conceptual and technical integrity of the features for the team.
• Provide input into release timelines and investigate alternate paths forward on potential timing options.
• Drive scope tradeoff evaluations on feature implementation.
• Participate in usability studies to bring voice of the customer on a feature to the team.
• Support the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements.
• Serve as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs).

Required Leadership Skills & Behaviors

• A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy.

• Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working.
• Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.

Required Skills and Competencies

• Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals.

• Strong business acumen and passion for delivering impact by executing world-changing technologies.
• Strong ability to influence, interact, and lead globally.
• Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making.
• Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes.
• Enterprise mindset (understands impact of their decision on other functions and products).
• Ability to Lead without Authority.
• Ability to guide difficult cross functional decisions and achieve value-maximizing outcomes.
• Detail oriented, with effective verbal and written communication skills.
• Able to work independently with minimum supervision.
• Able to organize and judge multiple priorities.
• Experience in the Medical Device industry is a plus.
• Familiarity with Scaled Agile Framework (SAFe) is a plus.

Education and Experience

• Bachelor's degree and 5+ years of relevant work experience.

• 5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles.
• Knowledgeable of IT systems development strongly preferred.
• Familiarity with Web and CRM platforms strongly preferred.
• Demonstrates strong communication skills with audiences with various levels of technical background.
• Experience in digital customer experience/success is preferred.
• Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment.
• Strong problem-solving skills for complex business challenges.
• Passion to continuously improve processes and practices.
• Diabetes experience or knowledge a plus.

Additional Information

• The position is eligible to be 100% remote, or hybrid if desired. The preferred location is near San Diego, CA or Acton, MA.

• Travel is estimated at Apply Now!

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