Experienced External Support Engineer – Bridge Between Content Teams and Tools Engineering at arenaflex

At arenaflex, we're revolutionizing the way content creation teams collaborate and innovate. As a key member of our External Support Engineer team, you'll play a vital role in bridging the gap between our content teams and the tools engineering team. If you're passionate about delivering exceptional support, driving tool improvements, and fostering cross-functional collaboration, we want to hear from you.

About arenaflex

arenaflex is a global leader in the entertainment industry, renowned for its innovative approach to content creation and distribution. Our mission is to empower creators and storytellers to bring their visions to life, and our External Support Engineer team is at the forefront of this mission. As a remote team member, you'll enjoy the flexibility to work from anywhere, while being part of a dynamic and supportive community that values collaboration, creativity, and continuous learning.

Key Responsibilities

As an External Support Engineer at arenaflex, you'll be responsible for:

• Providing technical support to content/external teams in regard to use of content tools, ensuring seamless adoption and utilization of our toolset
• Creating reference materials and providing training to get external teams up to speed with the toolset, empowering them to maximize their productivity and efficiency
• Solving and debugging possible issues with tools and workflows to quickly resolve issues for users, minimizing downtime and ensuring a smooth user experience
• Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA, ensuring timely resolution and continuous improvement
• Advocating for tools, workflow improvements, and suggestions from external teams, fostering a culture of collaboration and innovation
• Partnering with other engineers to develop tools and processes that improve efficiency and quality, driving business outcomes and customer satisfaction
• Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion, ensuring that our tools and processes meet the evolving needs of our content teams
• Exemplifying reliability, accountability, and professionalism in all work-related interactions, setting a high standard for our team and our industry

Essential Qualifications

To succeed in this role, you'll need:

• A strong understanding of C# code and ability to read and comprehend it
• Excellent written and verbal communication skills, including the ability to work with external partners and stakeholders
• A positive attitude and ability to receive and provide objective and constructive feedback, fostering a culture of growth and improvement
• Excellent organizational skills, with the ability to prioritize and manage numerous requests simultaneously
• Self-motivation, with a proven track record of delivering results in a fast-paced and dynamic environment

Preferred Qualifications

While not required, the following qualifications would be a significant advantage:

• Experience supporting a live service or tool environment, with a strong understanding of the challenges and opportunities that come with it
• Unity 3D game and tool development experience, with a deep understanding of the Unity ecosystem and its applications
• Experience with Jira, Confluence, or other defect-tracking software, with a strong understanding of agile development methodologies and project management principles
• iOS and Android mobile development experience, with a strong understanding of mobile app development and deployment
• 5 years of experience in delivering production-level code in a professional environment, with a strong track record of delivering high-quality results under pressure

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills and expertise. As an External Support Engineer, you'll have access to:

• Ongoing training and development opportunities, including workshops, conferences, and online courses
• Mentorship and coaching from experienced team members and industry experts
• Opportunities to work on high-visibility projects and contribute to the development of new tools and processes
• A dynamic and supportive team environment that encourages collaboration, creativity, and continuous learning

Work Environment and Company Culture

As a remote team member, you'll enjoy the flexibility to work from anywhere, while being part of a dynamic and supportive community that values collaboration, creativity, and continuous learning. Our company culture is built on the following principles:

• Collaboration: We believe that collaboration is key to driving innovation and delivering exceptional results.
• Creativity: We encourage creativity and experimentation, and provide opportunities for team members to explore new ideas and approaches.
• Continuous Learning: We're committed to helping our team members grow and develop their skills and expertise, and provide ongoing training and development opportunities.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package that includes:

• A salary range of $150,000 - $325,000, depending on your location and experience
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A generous stock option plan, with opportunities to own equity in our company
• A dynamic and supportive team environment that encourages collaboration, creativity, and continuous learning

How to Apply

If you're passionate about delivering exceptional support, driving tool improvements, and fostering cross-functional collaboration, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job