Experienced Customer Support Associate – Veterinary Industry
Join arenaflex, a rapidly growing company revolutionizing the $50B+ animal health industry, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We're a growing team on a mission to modernize the animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team. Our vibrant community of veterinary professionals relies on us to provide an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. As a Support Associate, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
Key Responsibilities
As a Support Associate, you'll be responsible for engaging with our community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Your key responsibilities will include:
- Supporting existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshooting issues quickly and explaining scenarios/solutions in an easily digestible and effective manner
- Handling various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Working cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Working with vendor and industry partners to streamline communication and alerts between systems
- Helping to continuously develop and expand processes in order to streamline support workflows
Essential Qualifications
To be successful in this role, you'll need:
- 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
Preferred Qualifications
While not required, experience with intercom and/or other chat platforms is strongly preferred. If you have experience working in a fast-paced, team environment and are excited by the challenge of supporting and growing a large community of passionate veterinary professionals, we'd love to hear from you.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from anywhere within the USA. arenaflex offers a range of benefits to support your well-being and career growth, including:
- 100% remote work arrangement
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Career Growth Opportunities and Learning Benefits
arenaflex is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Support Associate, you'll have opportunities to:
- Develop your skills and expertise in customer support and veterinary industry knowledge
- Collaborate with cross-functional teams to drive innovation and improvement
- Participate in training and development programs to enhance your skills and career prospects
- Contribute to the growth and success of a rapidly expanding company
Compensation and Perks
arenaflex offers a competitive compensation package, including a salary range of $45,000 - $60,000 per year, depending on experience. We also offer a range of benefits and perks, including:
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
Apply Now
If you're passionate about customer support and the veterinary industry, and are excited about the opportunity to join a rapidly growing company, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our careers page. Apply for this job