Senior Customer Service Representative - Remote in CST OR MST

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Senior Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. With a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities, arenaflex is the perfect place to make an impact on the communities we serve and advance health equity on a global scale.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Job Summary

As a Senior Customer Service Representative, you will be responsible for reviewing and researching incoming healthcare claim calls from providers, navigating multiple computer systems and platforms, and verifying the data/information necessary for processing. You will also communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding. This is a full-time, remote position, and you will be required to work our normal business hours of 8:30 AM – 5:00 PM CST, Monday – Friday. Occasional overtime may be necessary based on business need.

Responsibilities

* Review and research incoming healthcare claim calls from providers by navigating multiple computer systems and platforms and verifying the data/information necessary for processing (e.g., pricing, prior authorizations, applicable benefits)

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding
• Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, and attendance
• Work closely with the team to ensure seamless communication and collaboration
• Participate in ongoing training and development to improve skills and knowledge

Requirements

* High School Diploma/GED

• Must be 18 years of age or older
• Working knowledge with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work any shift between the hours of 8:30 AM – 5:00 PM CST from Monday – Friday, including the flexibility to work occasional overtime based on business need
• Reside within the Central or Mountain Time Zone
• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications

* 1 year of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.), using phones and computers as the primary job tools

• Health care experience

Soft Skills

* Ability to de-escalate calls, listen to customer needs, and respond appropriately with compassion and empathy

• Ability to multi-task for extended periods of time, including managing calls while also navigating multiple computer systems
• Ability to remain organized, focused, and productive on highly detailed repetitive tasks
• Excellent problem-solving skills, including the ability to independently research issues using multiple information sources

Benefits

* Comprehensive benefits package

• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution
• Paid on-the-job training
• Opportunities for career growth and development
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

Compensation

* The hourly range for this position is $16.54 – $32.55 per hour. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.

Application Instructions

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply Job!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job