Experienced Student Success Coach – Remote Customer Service Representative
Experienced Student Success Coach – Remote Customer Service Representative
Imagine a career where your success is measured by the progress of those you serve: aspiring college students. You can inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities with arenaflex. Our team is committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role:
About arenaflex
arenaflex is a leading education provider dedicated to helping students achieve their academic goals. Our mission is to empower students to succeed in their educational pursuits and beyond. We believe that every student deserves a supportive and inclusive learning environment, and we're committed to making that a reality.
The Role
As an Experienced Student Success Coach – Remote Customer Service Representative, you will play a vital role in helping students navigate their academic journey. You will be responsible for providing exceptional customer service, coaching students to achieve their academic goals, and empowering them to become lifelong learners. You will work closely with students to understand their needs, provide guidance and support, and help them overcome challenges.
Key Responsibilities
- Support enrollment, student development, and retention services while ensuring a quality learning experience.
- Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
- Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
- Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
- Offer and teach students how to use resources to help maximize the success of each student.
- Become a certified resume reviewer to provide resume and career development support.
- Be a liaison for students, enabling them to connect with various departments.
What We're Looking For
- Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential
- Knowledge of academic policies and procedures
- Ability to learn technical skills quickly
- Excellent communication/listening skills, including a pleasant phone manner
- Strong customer support focus and attention to details
What We Offer
- Salary Range between $23 and $24 per hour
- Paid time off
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) Savings Plan
- Life and Disability Insurance
- Tuition assistance
- Employee Stock Purchase Plan
- Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
- Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
Work Environment and Culture
Work from the comfort of your own home office
Flexible scheduling to accommodate your needs
Collaborative and supportive team environment
Opportunities for professional growth and development
Recognition and rewards for outstanding performance
Schedule
8 hour shift
Monday-Thursday 8am to 7pm CDT
Friday & Saturday 8am to 5pm CDT
We hire people from all time zones that have availability during our hours of operation, in support of our students.
How to Apply
If you're passionate about helping students succeed and are looking for a rewarding career, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.
Contact Us
If you have any questions or would like more information about this role, please don't hesitate to contact us. We look forward to hearing from you!
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