Experienced Customer Service Representative - Healthcare Call Center (Remote)
Join arenaflex in a dynamic and rewarding role as a Customer Service Representative in our Healthcare Call Center, working remotely from the comfort of your home in Florida. Are you passionate about delivering exceptional customer service and making a positive impact in the lives of others? Do you have a strong background in healthcare and a knack for resolving complex issues? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative to join our team, working remotely from the comfort of your home in Florida.
About arenaflex
arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our members and providers. Our team is passionate about delivering exceptional customer service, and we're committed to creating a work environment that's collaborative, inclusive, and supportive. As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's making a real difference in the healthcare industry.
Responsibilities
As a Customer Service Representative in our Healthcare Call Center, you'll be responsible for providing exceptional service to our members and providers, resolving complex issues, and ensuring that our customers receive the support they need. Your day-to-day responsibilities will include:
- Assisting to resolve missed visits or missed supplies by reaching out to Providers for status updates and authorizations, as needed
- Assisting with all LTC (Member/Provider) calls, focusing on one call resolution and answering calls in a timely manner
- Reviewing authorizations and assisting with correcting authorizations, as needed, to match the PCCP
- Triage/routing calls correctly, unless the member/provider insists on speaking directly with a Customer Service Representative or Supervisor
Performance Expectations
As a Customer Service Representative at arenaflex, you'll be expected to meet the following performance metrics:
- Call Center metrics (Talk time, Hold, Aftercall) at 95% or above
- Schedule Adherence at 95% or above
- Call Quality scores at 95% or above
Qualifications and Skills
To be successful in this role, you'll need:
- 2-3 years of experience in a call center or managed care/physician's office setting
- Strong knowledge of medical terminology and healthcare concepts
- Excellent typing skills and proficiency in Microsoft Office (Outlook, Word, and Windows)
- High School Diploma or equivalent
- Experience with LTC/Medical Authorization is a plus
What We Offer
As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:
- Competitive pay rate of $19.50 per hour
- Opportunity to work remotely from the comfort of your home in Florida
- Flexible work hours (8-5 EST)
- Collaborative and supportive work environment
- Opportunities for career growth and professional development
- Comprehensive training and onboarding program
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact in the lives of others, we want to hear from you! Apply now to join our team as a Customer Service Representative in our Healthcare Call Center. Apply Now!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job