Experienced Customer Service Representative – Healthcare Call Center (Remote)
Join arenaflex in a dynamic and rewarding role as an Experienced Customer Service Representative in our Healthcare Call Center, working remotely from the comfort of your own home in Florida. Are you passionate about delivering exceptional customer service and making a positive impact in the healthcare industry? Do you thrive in a fast-paced call center environment where no two calls are ever the same? If so, we want to hear from you! arenaflex is seeking a highly skilled and motivated Customer Service Representative to join our team on a 6-month contract basis.
About arenaflex
arenaflex is a leading provider of innovative solutions in the healthcare industry, dedicated to improving patient outcomes and enhancing the overall healthcare experience. Our team of passionate professionals is committed to delivering exceptional service, quality, and value to our customers. As a remote Customer Service Representative, you will be an integral part of our team, working closely with healthcare providers, members, and other stakeholders to resolve issues, answer questions, and provide timely support.
Key Responsibilities
As an Experienced Customer Service Representative, you will be responsible for:
- Assisting with resolving missed visits or missed supplies by reaching out to providers for status updates and authorizations, as needed
- Handling all LTC (Member/Provider) calls, focusing on one call resolution and answering calls in a timely manner
- Reviewing authorizations and assisting with correcting authorizations, as needed, to match the PCCP
- Triage/routing calls correctly, unless the member/provider insists on speaking with a CC, team will try to resolve issues brought up by the caller before the call is routed to CC or Sup
Performance Expectations
To succeed in this role, you will be expected to meet the following performance metrics:
- Call Center metrics (Talk time, Hold, Aftercall), Schedule Adherence, and Call Quality scores of 95% or above
Qualifications and Skills
To be considered for this role, you must possess:
- 2-3 years of experience in a call center or managed care/physician's office setting
- Strong knowledge of medical terminology
- Excellent typing skills (minimum 40 wpm)
- Experience with LTC/Medical Authorization
- Proficiency in Outlook, Word, and Microsoft Windows
- High School Diploma or equivalent
What We Offer
As a remote Customer Service Representative with arenaflex, you can expect:
- Competitive pay rate of $19.50/hour
- Flexible work hours from 8-5 EST
- Opportunity to work from the comfort of your own home in Florida
- Comprehensive training and onboarding program
- Ongoing support and coaching from experienced team members
- Career growth opportunities and learning benefits
- Collaborative and dynamic work environment
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the values of:
- Respect and empathy for our customers and colleagues
- Continuous learning and professional growth
- Collaboration and teamwork
- Innovation and creativity
- Excellence and quality in everything we do
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive pay rate of $19.50/hour
- Flexible work hours and remote work options
- Comprehensive training and onboarding program
- Ongoing support and coaching from experienced team members
- Career growth opportunities and learning benefits
- Collaborative and dynamic work environment
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service in the healthcare industry, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job