Experienced Customer Service Administrator – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to making a difference in the lives of our customers and employees alike. As a leading provider of innovative home solutions, we're committed to building a culture that values inclusivity, sustainability, and reliability. Our team is passionate about delivering exceptional customer experiences, and we're seeking a talented Customer Service Administrator to join our remote team.

About arenaflex

arenaflex is a dynamic and growing company that's revolutionizing the home improvement industry. With a strong focus on innovation, customer satisfaction, and employee growth, we're proud to be a certified Great Place to Work and a multi-year recipient of Top Workplaces USA by Energage. Our diverse team is comprised of talented individuals from various backgrounds, and we're committed to creating a welcoming and inclusive workplace that fosters collaboration, creativity, and success.

Job Summary

As a Customer Service Administrator at arenaflex, you'll play a critical role in delivering exceptional customer experiences through inbound and outbound calls, scheduling service calls, and reviewing completed service tickets for quality assurance. You'll be the face of our company, providing timely and empathetic support to our customers while maintaining a positive, courteous approach. If you're a customer-centric individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional service, we want to hear from you!

Key Responsibilities

* Provide excellent customer service during all inbound and outbound phone calls, maintaining effective relationships with peers, internal/external customers, and senior leaders

• Schedule service customers with local technicians as needed
• Review completed service tickets for quality assurance in your region
• Act as a liaison and corporate contact for arenaflex installation and service teams at the local office in your region
• Be enthusiastic, adaptable, and patient, with a high level of detail-oriented and data-efficient skills
• Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives
• Perform other duties as assigned by your supervisor

Essential Qualifications

* High School Diploma or equivalent

• At least 1 year of customer service experience
• At least 1 year of previous office or administrative experience
• Computer and keyboard proficient, with job duties performed essentially paperless
• Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders without "dropping the ball"
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
• Detail-oriented and able to focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion
• Excellent verbal and written communication skills required for communicating with internal and external parties in a manner that is both articulate and professional
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
• Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction
• Ability to communicate effectively, recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization
• Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies, and being responsible for one's own actions, performance, and decisions
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status)

Preferred Qualifications

* Ability to type at least 50 words per minute (wpm)

• Highly organized, with strong time management skills and the ability to be resourceful when necessary

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic and collaborative team. Our company culture values inclusivity, sustainability, and reliability, and we're committed to creating a welcoming and inclusive workplace that fosters growth, creativity, and success. You'll have access to a range of benefits and perks, including:

• Industry-leading compensation package
• Fully paid Medical, Dental, and Vision benefits after 90 days
• 401k Savings Plan
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
• Childcare benefits to support families
• Endless opportunity for growth and advancement
• Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling
• Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions
• Gym membership compensation - your insurance will help cover the cost of your gym membership!
• Groups like Vet Connect & the Women's Committee to help you get involved and to provide resources for your success

Travel Requirements

No travel required.

Overtime/Additional Hours Requirements

No overtime required.

Physical Requirements

Normal Office Environment Indoor work in a climate-controlled environment. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and creating a culture that values inclusivity, sustainability, and reliability. We're committed to our employees' growth and success, and we offer a range of benefits and perks that will help you thrive in your role. If you're a customer-centric individual with a strong work ethic and a passion for delivering exceptional service, we want to hear from you!

How to Apply

If you're ready to join a dynamic and growing company that's revolutionizing the home improvement industry, please submit your application through our website. We can't wait to hear from you! Apply for this job