Experienced Online Crisis Chat Text Supervisor – 988 Crisis Support Services
At arenaflex, we are committed to providing emotional support to individuals in crisis through our 988 Crisis Chat Program. As an Online Crisis Chat Text Supervisor, you will play a vital role in ensuring the overall functioning of this program, providing individual supervision to Crisis Chat Counselors, and ensuring the highest level of quality assurance. If you are passionate about mental health, crisis intervention, and making a difference in people's lives, we encourage you to apply for this rewarding opportunity.
About arenaflex
arenaflex is a leading organization dedicated to providing crisis support services to individuals in need. Our 988 Crisis Chat Program is a vital component of our services, offering emotional support, crisis intervention, and resources to individuals who reach out to us through chat or text. Our team of experienced professionals is committed to providing compassionate and effective support to those who need it most.
Job Summary
As an Online Crisis Chat Text Supervisor, you will be responsible for the overall functioning of the 988 Crisis Chat Program, including individual supervision of Crisis Chat Counselors. You will provide guidance and support to Counselors, ensuring that they are equipped to handle crisis situations effectively and provide the highest level of care to our chat and text visitors. Your role will also involve monitoring chats and texts, conducting quality assurance reports, and providing training to new Counselors.
Responsibilities
* Provides supervision to Crisis Chat Counselors, ensuring that they are equipped to handle crisis situations effectively and provide the highest level of care to our chat and text visitors.
- Conducts individual supervision sessions with Counselors, providing guidance and support to ensure that they are meeting program standards.
- Monitors chats and texts, conducting quality assurance reports to ensure that Counselors are meeting program standards.
- Provides training to new Crisis Chat Counselors, ensuring that they are equipped to handle crisis situations effectively.
- Conducts weekly quality assurance reports with Counselors, ensuring that they are meeting program standards.
- Completes performance evaluations and yearly reviews for Counselors.
- Meets with the Assistant Director of Crisis Services regularly to discuss program operations, concerns, and potential improvements.
- Ability to work independently with confidence, as well as lead a team of professionals.
- Consistently adheres to call center program policies, procedures, and schedule based upon call center needs.
- Arrives to shift on time and properly attired.
- Must be mature, empathetic, flexible, and adaptable to varying situations and coverage needs.
- Completes all trainings as required by arenaflex.
- Skilled in the use of technology, including telephones, computers, software, and email.
Available Shift Schedules
* 6:00PM - 2:00AM
- 2:00AM - 10:00AM
- 10:00AM - 6:00PM
Secondary Responsibilities
* Ability to report on-site on an as-needed basis.
- Responds to major community events and provides debriefing/support as needed.
- Other duties as assigned, required, or needed.
Agency-wide Responsibilities
* Participates in supervision, in-service training, and staff meetings.
- Maintains good working relationships with co-workers and positively contributes to group morale.
- Completes all administrative duties, including time sheets, leave requests, etc., on time.
- Uses appropriate channels of communication to resolve conflicts with other staff.
- Interacts with staff, clients, and visitors in a professional and courteous manner.
Education and Experience
* Bachelor's degree required, Master's Degree in any Counseling field or Social Work preferred.
- Bachelor's Degree from an accredited school with a minimum of 120 college credits and Master's Degree from accredited school with a minimum of 30 graduate school credits required. Transcript or copy of degree(s) required.
- 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention.
- Computer skills with various software – Microsoft Products proficient skills required.
Skills and Abilities
* Excellent oral and written communication skills.
- Ability to function successfully in an environment requiring immediate response to urgent situations.
- Spontaneous supervision of staff in real-time.
- Knowledge of and familiarity with local and statewide community resources.
- Analytical and problem-solving skills.
- Computer skills with various software and the internet.
Work Conditions
* Share office space with Crisis Chat and Crisis Counselors.
- Holiday and Evening coverage required. Depending on scheduled shifts.
- Hours are flexible to meet program needs.
- Must be able to lift 25lbs.
Grassroots Rewards & Incentives
arenaflex offers a range of rewards and incentives to our employees, including:
- 100% payment of expenses for licensure and/or renewal, CEUs, professional trainings and/or conferences, field certifications, and instant wage increases for certifications achieved while employed.
- $250 Hiring Bonus for full completion of Onboarding and HR trainings.
- $500 Retention Bonus.
- Small Loan Option at 0% Interest for 1 year.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.
How to Apply
If you are passionate about mental health, crisis intervention, and making a difference in people's lives, we encourage you to apply for this rewarding opportunity. Please submit your application through our website, including your resume, cover letter, and any other required documents. Apply for this job