Experienced Full Stack Customer Service Representative – Property & Casualty Licensed – Remote Opportunity

At arenaflex, we're not just an insurance agency – we're a family of dedicated professionals working together to provide exceptional service to our customers across the country. With over 40 states under our belt and a team that's doubled in size over the past 18 months, we're proud of our rapid growth and commitment to excellence. As a Customer Service Representative, you'll be at the forefront of our customer-centric approach, working in a fast-paced inbound call center environment where performance is rewarded.

About arenaflex

arenaflex is a dynamic and innovative company that values its employees' wellbeing and career development. We believe that happy employees lead to happy customers, and we're committed to providing the tools and support our team members need to succeed. Our culture reflects our core values of excellence, respect, innovation, and open communication, creating a collaborative and inclusive work environment that encourages everyone to speak up and shine.

Job Summary

As a Customer Service Representative, you'll be responsible for assisting our customers with their insurance needs, ensuring they maintain their policies with the coverage they require at a reasonable price. You'll work in a dynamic call center environment, using multiple programs and systems to resolve customer inquiries efficiently. This is a unique full-time opportunity that offers a competitive salary, comprehensive benefits package, and ongoing professional development.

Key Responsibilities

* Answer inbound calls from existing customers in a fast-paced call center environment, using multiple programs and systems to resolve their needs quickly and efficiently.

• Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
• Answer questions related to coverages, billing, and policy history.
• Use a proactive approach to identify and assess customers' needs, offering our services to ensure each customer is placed best for their needs.
• Create opportunities for our in-house consultants to upsell, x-sale, re-shop, and rewrite policies.
• Resolve customer issues, process payments, answer questions, and process endorsements.
• Maintain an in-depth understanding of the software, products, and processes used by the organization.
• Maintain high call quality (QA) score, process adherence, and productivity metrics.
• Perform all other duties as assigned.

Requirements

* Resident state P&C license required

• Strong attention to detail/accuracy when collecting and entering data.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred.
• Experience working in a high-volume and fast-paced call center environment.
• Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously.
• Strong reliable internet connection.
• Proactive in one's own development; welcomes coaching as an opportunity to improve.
• High energy and enjoys working in a combined team/goal-oriented environment.
• Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus.
• Bilingual (English/Spanish), highly desired.

What You Can Expect from arenaflex

* We'll set you up for success with a paid training period either on-site or from home.

• Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits.
• An investment in our employees' professional development and growth.
• On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos.
• The ability to work remotely without the need for you to relocate.
• A comprehensive and highly competitive benefits package, including:

+ Dental Insurance + Health Insurance + Vision Insurance + 401(k) + Paid Holidays + Paid Time Off + Ongoing Professional Training online via Litmos + And more

Equal Employment Opportunity

It is and will continue to be the policy of arenaflex to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role. Visit our website to learn more about arenaflex and our commitment to excellence. Apply for this job