Experienced Customer Support Representative – Shaping the Future of Recycling Software at arenaflex

At arenaflex, we're revolutionizing the recycling industry with our cutting-edge software, designed to streamline metal transactions, inventory management, and yard operations. Our mission is to empower metal recyclers with intuitive, modern tools to keep more metal out of landfills and improve recycling rates. As a dynamic and forward-thinking company, we're seeking a talented Customer Support Representative to join our fast-growing startup and play a pivotal role in shaping the future of our customer success team.

About arenaflex

arenaflex is a venture-backed, Series A stage SaaS company backed by top-tier VC investors. We're passionate about creating a more sustainable future and believe that technology can be a powerful catalyst for change. Our software is designed to be user-friendly, efficient, and effective, helping metal recyclers to manage their operations with ease. With a strong focus on innovation and customer satisfaction, we're committed to building a team that shares our vision and values.

Job Summary

We're seeking an experienced Customer Support Representative to join our team and provide exceptional support to our customers. As the initial hire in this role and an early hire in our customer success team, you'll have the opportunity to shape and define the customer support function at arenaflex. Your primary responsibility will be ensuring fast, high-quality resolutions for client issues, while also owning our customer-facing knowledge base and help center. You'll act as a customer advocate within the company, gathering feedback, escalating critical issues, and working closely with cross-functional teams to address customer needs.

Key Responsibilities

* Provide technical support and training to customers, ensuring they get the most out of our software

• Manage an inbound ticket queue, phone call queue, and inbound chat support, responding to customer inquiries in a timely and professional manner
• Own our customer-facing knowledge base and help center, ensuring that our documentation is accurate, up-to-date, and easy to understand
• Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs
• Implement new processes to increase the scalability of our team, ensuring that we can continue to provide exceptional support to our growing customer base

Essential Qualifications

* Experience with product support, training, troubleshooting, and technical documentation

• Previous experience in a customer-facing role, preferably in B2B software or technology sales
• A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectively
• Strong communication and interpersonal skills, with the ability to deescalate difficult customer situations
• Exceptional problem-solving abilities
• Professional work ethic coupled with sound judgment
• Startup experience is a strong plus
• Experience with support systems like G-Suite, Intercom, Salesforce, and JIRA is a plus
• Data and analytical skills are a plus

Preferred Qualifications

* Self-motivated, with a strong sense of ownership and a desire to contribute to the growth and success of a startup

• Experience working in a fast-paced, dynamic environment
• Familiarity with the recycling industry and metal transactions
• Strong understanding of software development and technical operations

What We Offer

* Competitive salary range: $60,000-$70,000 based on experience and fit

• Equity available
• Unlimited paid time off to relax and recharge
• Comprehensive health benefits (medical, dental, and vision)
• 90% employer contribution for individual health insurance
• 401(k) coverage
• Health insurance
• Dental insurance
• Vision insurance
• Great start-up culture

Work Environment and Company Culture

* arenaflex is a remote-friendly company, with a preference for candidates based in New York

• Our team is passionate, collaborative, and committed to making a positive impact on the environment
• We value diversity, equity, and inclusion, and are an Equal Opportunity Employer
• We're committed to creating a more equitable world and believe that technology can be a powerful catalyst for change

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the recycling industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the growth and success of arenaflex.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a more equitable world and believe that technology can be a powerful catalyst for change. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws. Apply for this job