Experienced Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're more than just a company – we're a family-owned business that's been recognized as a Star Tribune "Top Workplace" in Minnesota. We're passionate about delivering exceptional customer experiences and creating a work environment that's as flexible as it is rewarding. If you're looking for a role that combines your passion for customer service with the freedom to work from home, we invite you to join our team as a Full-Time Customer Service Representative.
About arenaflex
arenaflex is a leading provider of innovative solutions, and we're committed to making a positive impact on our customers' lives. Our company culture is built on the principles of empathy, creativity, and a customer-first attitude. We're proud to have been recognized as a Top Workplace in Minnesota, and we're dedicated to maintaining an environment that's inclusive, supportive, and empowering.
The Role
As a Customer Service Representative at arenaflex, you'll play a critical role in delivering outstanding customer experiences via phone support. You'll be the voice of our company, providing creative problem-solving, troubleshooting, and resolution to our customers' inquiries. Your passion for customer service, combined with your ability to work independently and make sound decisions, will make you an invaluable member of our team.
Responsibilities
* Answer 60-80 incoming phone interactions per day, identifying the type of assistance the customer requires and providing a positive experience and resolution.
- Provide problem-solving steps by confidently asking the right questions and researching options to determine the best resolution.
- Seek support from resources in our Transportation, Drop Ship, Order Verification, and Technical Support teams to provide up-to-date information and increase customer satisfaction.
- Maintain accurate customer records by updating the information in our ERP system of record.
- Be the voice of the customer, sharing feedback and suggesting creative solutions to improve customer satisfaction.
What We're Looking For
* At least 1 year of experience working with customers
- A customer-first attitude
- Self-motivated, independent decision-making skills
- Strong written and verbal communication skills that convey a friendly and helpful tone
- Professional, positive, and friendly demeanor that demonstrates empathy and patience
- A genuine commitment to providing an Outstanding Northern Experience (ONE)
- Bi-lingual (Spanish) a plus
- Strong computer skills and ability to multi-task
- Wired, high-speed Internet and phone connection
- A quiet, private place in your home where you can work without background noise
Training and Support
* Extensive training that prepares you to work from home
- Equipment and support provided to ensure your success
- Scheduled one-on-one coaching and meetings with your manager
- Online communication tools to keep you informed and build rapport
- Opportunities for on-the-job training, learning & development programs, and tuition reimbursement
Benefits
* Health, dental, and vision benefits
- 401(k) plan
- Paid time off, including paid volunteer time
- Generous employee discount
- Support for your growth and career goals through on-the-job training, learning & development programs, and tuition reimbursement
Work Environment
* Remote work environment with flexible scheduling
- Opportunities to work from home with a quiet, private space
- Regular shifts can vary and have flexible start times during the hours of operation
- Onsite company events and trainings as needed
Schedule
* Contact Center hours of operation: + Monday-Friday: 7AM-7PM + Saturday: 8AM-5PM + Sunday: 8AM-5PM
- Training will be 8AM-5PM CST Monday-Friday for the first 10 weeks
- Following training, representatives will be scheduled to work Monday-Friday between 10AM-7PM CST and every 4th weekend (Saturday and Sunday) with days off during the week when you work the Saturday and/or Sunday
How to Apply
If you're passionate about delivering exceptional customer experiences and working in a remote environment, we invite you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to customer satisfaction. Apply for this job