Experienced First Notice of Loss (FNOL) Customer Service Representative - Work from Home Opportunity

At arenaflex, we're dedicated to providing exceptional customer service to our clients and the parties involved in a claim. As a subrogation company, we specialize in recovering payments on damage claims, ensuring that the party responsible pays for the damage caused. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. We're passionate about creating a positive work environment that values efficiency, effective processes, and a casual, comfortable atmosphere.

Join Our Team and Thrive in a Dynamic Work-from-Home Setting

We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team. As a remote worker, you'll have the flexibility to work from the comfort of your own home while providing top-notch customer service to our clients and the parties involved in a claim. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading subrogation company that's trusted by our clients to recover payments on damage claims. We're committed to providing exceptional customer service and strive to create a positive work environment that values efficiency, effective processes, and a casual, comfortable atmosphere. Our Core Four principles guide our business, and we're passionate about throwing company events that bring us together and celebrate each other's achievements. We also believe in giving back to the community and host several volunteer events throughout the year.

Our Culture

At arenaflex, we value a healthy work-life balance and believe in creating a positive work environment that's both efficient and effective. We're a team-oriented company that's passionate about throwing company events, celebrating each other's achievements, and giving back to the community. If you're a motivated and customer-focused individual who's looking for a dynamic work-from-home opportunity, we encourage you to apply for this exciting role.

Key Responsibilities

As an FNOL Customer Service Representative, you'll be responsible for:

• Accepting inbound calls from engineers, technicians, and other field operators reporting FNOL
• Communicating effectively while entering data accurately into a customized database
• Reporting underground damage to locate companies when applicable
• Providing outstanding service to customer representatives
• Analyzing photos and mapping the correct location
• Meeting or exceeding performance metrics, including talk time, not ready time, and service level

Tiered Support Bonus System

We offer a tiered support bonus system that rewards our FNOL team members for their hard work and dedication. The bonus structure is based on total fees generated across CMR during the month, and bonuses are paid per pay period on the paycheck following the period in which they're earned. The bonus levels are as follows:

• Level 1: $105
• Level 2: $150
• Level 3: $205

FNOL Incentive Program

Our FNOL Incentive Program offers high-performers an opportunity to earn more per month, in addition to the CMR Tiered Support Bonus System. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, you'll earn $10.

Required Skills & Abilities

To be successful in this role, you'll need to possess the following skills and abilities:

• Ability to type a minimum of 55 wpm, error-free
• Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage
• Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment

Experience

We're looking for candidates with 6 months to 1 year of previous customer service call center experience. Experience with Microsoft Teams is a plus. A High School Diploma or equivalent is required.

Perks

As an arenaflex employee, you'll enjoy the following perks:

• Paid time off
• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• arenaflex pays $50/month towards your internet service cost
• arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!

Pre-employment Requirements

Pre-employment drug screenings and criminal background checks are mandatory. arenaflex offers a full menu of benefits, including a matched 401k.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates.

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Apply for this job