Experienced Customer Service Representative - National Remote
At arenaflex, we're committed to delivering exceptional care and services to millions of people across the globe. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and growth.
About arenaflex
arenaflex is a global organization that's dedicated to advancing health equity on a global scale. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the health system work better for everyone.
The Role
As a Customer Service Representative, you'll enjoy the flexibility to telecommute from anywhere within the U.S. and take on challenging responsibilities that will directly improve health outcomes. You'll be part of a team that's passionate about delivering exceptional care and services to our customers.
Key Responsibilities
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Occasionally make outbound calls to customers for follow-ups
- Work collaboratively with colleagues to resolve customer issues and concerns
- Provide accurate and timely information to customers regarding their pharmacy benefits and home delivery services
- Meet or exceed performance metrics and quality standards
- Participate in ongoing training and development to improve skills and knowledge
Training and Development
* 3-4 weeks of paid training with 100% attendance required
- Training will be conducted virtually from your home
- Opportunities for ongoing training and development to improve skills and knowledge
- Career growth opportunities and learning benefits to help you advance in your career
Requirements
* High School Diploma or GED
- Must be 18 years of age or older
- 1 year of customer service experience, including providing service over the phone
- Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday
- Ability to work occasional overtime, including a 6th day and one (1) weekend day shift
Preferred Qualifications
* Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with digital platforms and systems (Web, Chat, Email)
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements
* Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
- Must be able to connect directly into the internet via hard wire (either directly to modem or router)
Soft Skills
* Ability to work in a fast-paced work environment
- Anticipate taking a minimum of 50 calls daily
- Excellent communication and interpersonal skills
- Ability to work collaboratively with colleagues
- Strong problem-solving and analytical skills
Physical and Work Environment
* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
Compensation and Benefits
* Competitive hourly rate based on local labor markets, education, work experience, certifications, etc.
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
Diversity, Equity, and Inclusion
* arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
- We believe that diversity creates a healthier atmosphere and are committed to creating a workplace that is inclusive and respectful of all individuals.
Application Deadline
* This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.
- Job posting may come down early due to volume of applicants.
How to Apply
* If you're passionate about delivering exceptional care and services to our customers, apply now to join our team as a Customer Service Representative.
- Visit our website to learn more about our company culture and values.
- Apply online through our careers portal.
We're excited to hear from you and look forward to reviewing your application! Apply for this job