Experienced Customer Support Associate – Veterinary Community Engagement
Join arenaflex, a rapidly growing company transforming the $50B+ animal health industry, and help us deliver exceptional support to our vibrant community of veterinary professionals. As a key member of our support team, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're on a mission to modernize the animal health industry by providing a seamless and efficient experience for veterinary organizations to buy the supplies they need. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states.
The Role
As an Experienced Customer Support Associate, you will be responsible for engaging with our community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. You will work collaboratively with our team to provide an excellent experience for our users through live chats, phone calls, emails, internal discussion boards, and platform demos.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
What You'll Need
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
What We Offer
* 100% remote work within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why arenaflex?
* We're a rapidly growing company with a mission to modernize the animal health industry
- We offer a dynamic and supportive work environment with opportunities for growth and development
- We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds
- We're dedicated to providing a work environment free from discrimination, harassment, and retaliation
How to Apply
If you're passionate about delivering exceptional support to our community of veterinary professionals, we encourage you to apply. Please visit our official careers page to confirm the validity of this opening and to submit your application.
Important Note
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply Now! Apply for this job