Customer Service Representative - National Remote

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. With a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities, arenaflex is the perfect place to start your journey in making a meaningful impact on the communities we serve.

About arenaflex

arenaflex is a global organization that is committed to helping people live healthier lives. Our mission is to make the health system work better for everyone, and we believe that everyone deserves the opportunity to live their healthiest life. We are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Our culture is guided by diversity and inclusion, and we are proud to be an Equal Employment Opportunity / Affirmative Action employer.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits. You will also be required to ask appropriate questions, listen actively, and document required information in computer systems. Occasionally, you will make outbound calls to customers for follow-ups. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities

* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits

• Ask appropriate questions and listen actively while documenting required information in computer systems
• Occasionally make outbound calls to customers for follow-ups
• Work in a fast-paced environment and anticipate taking a minimum of 50 calls daily
• Collaborate with colleagues to resolve customer issues and provide exceptional customer service
• Stay up-to-date with company policies, procedures, and product knowledge to provide accurate information to customers

Essential Qualifications

* High School Diploma / GED or 2 years of equivalent work experience

• Must be 18 years of age or older
• 1 year of customer service experience, which includes providing service over the phone
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
• Ability to attend 3-4 weeks of training with 100% attendance
• Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday. During peak season and when deemed necessary by business needs, you will be required to work occasional overtime including a 6th day and one (1) weekend day shift.

Preferred Qualifications

* Call Center experience

• Experience with a virtual learning environment
• Experience with a virtual working environment
• Experience in working with Digital platforms and systems (Web, Chat, Email)
• Health Care / Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

Telecommuting Requirements

* Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Must be able to connect directly into internet - via hard wire (either directly to modem or router)

Soft Skills

* Ability to work in a fast-paced work environment

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Physical and Work Environment

* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer

• Must be able to work in a quiet and distraction-free environment

Compensation and Benefits

* Competitive hourly rate based on local labor markets, education, work experience, certifications, etc.

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
• Opportunities for career growth and professional development

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, we encourage you to apply. Please submit your application through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Remote Work

This is a remote work opportunity. You will be required to work from home and have a dedicated workspace that is separated from other living areas and provides information privacy. California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, or Washington, D.C. Residents Only The hourly range for this position is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. Apply for this job