Experienced Healthcare Customer Service Representative – Patient Support and Claims Resolution
Are you passionate about delivering exceptional patient care and support in the healthcare industry? Do you have a keen eye for detail and a commitment to accuracy? We're seeking talented individuals like you to join arenaflex's dynamic team as a Customer Service Representative! As a vital member of our operations team, you will play a crucial role in providing support to health plan members, providers, and their representatives.
About arenaflex
arenaflex is a leading healthcare organization dedicated to providing innovative solutions and exceptional patient care. Our team is passionate about making a positive impact in the lives of our patients and their families. We're committed to fostering a culture of excellence, empathy, and teamwork, and we're excited to welcome like-minded individuals to our team.
Responsibilities
As a Customer Service Representative at arenaflex, you will be responsible for:
- Answering and managing inbound calls regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments, and other related topics from customers in a prompt, courteous manner
- Conducting outbound and/or return calls to customers, as necessary
- Asking appropriate questions and listening actively to identify specific questions or issues to provide appropriate responses and types of assistance the customer needs while documenting relevant information in a clear and concise manner in computer systems
- Handling and processing customer complaints/grievances while applying appropriate conflict management skills to de-escalate potentially stressful situations
What You'll Have
To succeed in this role, you will need:
- A High School Diploma
- Cable/Fiber internet and the ability to hardwire is required
- At least 1 year of call center experience
- Ability to handle a heavy call volume of 50-100 calls daily
- Demonstrated ability in using computer and Microsoft applications, which includes strong keyboard and navigation skills, ability to type 35 WPM, and learn new computer programs
- Analytical skills, excellent verbal, written, and interpersonal communication skills
- Detail-oriented
Training Schedule
Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role. The training schedule will be Monday-Friday, 8am-4:30pm CST, for 4-6 weeks.
Post-Training Schedule
After completing your training, you will work Monday-Friday, shifts will fall between 11am-9pm EST.
Essential Functions
This role includes:
- Working weekends
Skills
To excel in this role, you will need:
- Active Listening
- Telephone Etiquette
- Basic Software Skills
- Typing Skills
- Adapting to Change
- Basic Computer Skills
- Call Center
- Call Center Support
- Healthcare
- Medicare/Medicaid
Qualifications
To be considered for this role, you will need:
- Years of experience: 1 year
- Experience level: Experienced
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to:
- Develop your skills and knowledge in patient support and claims resolution
- Work with a dynamic team of healthcare professionals
- Participate in ongoing training and development programs
- Take on new challenges and responsibilities as you grow in your career
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on:
- Empathy and compassion for our patients and their families
- Excellence and innovation in patient care and support
- Teamwork and collaboration among our employees
- Continuous learning and growth opportunities
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Hourly rate: $16.99 - $17 per hour
- Comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility)
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes people of all abilities. We are committed to ensuring that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
How to Apply
If you're passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! This posting is open for thirty (30) days. We look forward to welcoming you to our team! Apply for this job