Experienced Customer Service Representative - Driving Position at arenaflex

Job Summary:

Are you a customer service enthusiast with a passion for driving and a knack for technology? Do you thrive in fast-paced environments and enjoy helping others? Look no further! arenaflex is seeking an experienced Customer Service Representative - Driving to join our team. As a key member of our team, you will provide exceptional customer service, assist with parking services, and contribute to the overall success of our operations.

About arenaflex:

arenaflex is a leading provider of parking and mobility solutions, driven by our promise to "Make Every Moment Matter for a World on the Go." Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a work environment that values diversity, equity, and inclusion. Join us as we continue to innovate and push the boundaries of what's possible in the parking and mobility industry.

Responsibilities:

As a Customer Service Representative - Driving, you will be responsible for:

• Assisting customers with payment to fully automated revenue control equipment
• Helping customers with parking services and facilitating the expedient flow of traffic through the facility
• Leading programs to improve client and customer satisfaction
• Assisting in the management of the day-to-day activities of the assigned location
• Monitoring parkers in pay-in lanes
• Interacting with customers in a friendly and professional manner
• Providing assistance to customers who have forgotten where they parked their vehicle
• Performing other necessary functions as assigned
• Conducting garage and facility audits as required by management
• Counting "bank" of revenue (if required) at the beginning of the shift to ensure the starting total is correct
• Making change (if required) for customers before transactions
• Quoting rates for parking services
• Giving directions to customers to various locations in the city
• Resolving customer complaints independently or with the aid of a supervisor
• Answering the telephone in a prompt and courteous manner (if required)
• Maintaining the cleanliness of the facility and picking up trash in the surrounding area
• Presenting themselves professionally (neat appearance and in uniform) at all times while at work
• Arriving to work on time for scheduled shifts
• Completing any other duties that may be assigned by the supervisor

Qualifications:

To be successful in this role, you will need:

• A High School Diploma or an equivalent combination of experience and education
• Experience with automated parking access control hardware and software or a high aptitude for technology
• A valid state-issued driver's license with a current address and an acceptable driving record
• The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• The ability to make change
• The ability to read, write, and interpret the English language
• The ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization
• The ability to apply common sense understanding to carry out detailed but standard written or oral instructions
• The ability to deal with problems involving a few concrete variables in standardized situations
• Adaptability, judgment, and strong personal drive

Work Environment:

As a Customer Service Representative - Driving, you will work in a fast-paced environment with moderate to loud noise levels, moderate to high exposure to vehicle emissions, and moderate to high exposure to extreme hot/cold temperatures. You will also be subject to all weather conditions, including precipitation and wind, and will work in bright sunlight and nighttime conditions.

Physical Demands:

The physical demands of this role include:

• Frequently standing, walking, using hands to finger, handle, or feel objects, tools, or controls, and reaching with hands and arms
• Specific vision abilities required include close vision

Benefits:

As a member of the arenaflex team, you will enjoy:

• Competitive hourly rate ($15.15 - $20.55 per hour)
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment
• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• A 401(k) retirement plan with company match

How to Apply:

If you're a motivated and customer-focused individual with a passion for driving and technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are committed to creating a work environment that values and respects all individuals. Apply for this job