Experienced Customer Service Representative (Contract) – Healthcare Industry Expert

At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our mission is to empower employers to restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher-quality and lower-cost healthcare providers. By doing so, we're creating a system where patients receive better health outcomes, and doctors are rewarded for practicing well, not performing more procedures. As a rapidly growing company backed by top-tier venture capital firms, we're seeking an experienced Contract Customer Service Representative to join our team and help us achieve our mission.

Job Summary:

We're looking for a highly skilled and passionate Contract Customer Service Representative to engage with arenaflex members, providing exceptional support via phone, chat, and email. As a member of our team, you'll become an expert on our product, operations, and the needs of our members. Your primary focus will be on delivering amazing service, educating members on their benefits, and helping them find the right healthcare providers. If you're a proactive problem solver with a passion for helping people, we encourage you to apply for this exciting opportunity.

Responsibilities:

As a Contract Customer Service Representative, you'll be responsible for:

• Delivering exceptional service to arenaflex members via phone, chat, and email, providing education and guidance on their benefits and helping them find the right healthcare providers.
• Following documented best practices for handling member inquiries, suggesting process improvements as you identify them.
• Managing and organizing your workload using arenaflex's platform and tools, including Zendesk and G Suite.
• Triaging and escalating complex and urgent member care needs.
• Maintaining a detailed working knowledge of employer health benefits and insurance.
• Relaying member feedback to leadership teams to improve arenaflex's solution.

Candidate Profile:

We're looking for a candidate with:

• A passion for helping people solve their problems, with the ability to think creatively and empathetically.
• Experience working in a customer-facing environment, with demonstrated experience staying calm under pressure.
• Excellent written and verbal communication skills.
• A high level of process-orientation, digital organization, and resourcefulness.
• A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity.
• A desire to be part of our mission to improve the healthcare system.
• Enthusiasm for a role with room for growth.
• A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred).
• A bachelor's degree is preferred but not required.

What We Offer:

As a Contract Customer Service Representative at arenaflex, you'll enjoy:

• A competitive hourly rate of $17-19/hour, with individual compensation depending on qualifications, skills, and applicable laws.
• The opportunity to work with a rapidly growing company that's revolutionizing the healthcare industry.
• A dynamic and supportive work environment that encourages growth and development.
• A chance to make a meaningful impact on the lives of arenaflex members and the healthcare system as a whole.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays.

Work Environment:

As a remote worker, you'll have the flexibility to work from the comfort of your own home or a quiet and distraction-free workspace. We require a reliable internet connection and a quiet environment to ensure you can focus on providing exceptional service to arenaflex members.

How to Apply:

If you're a motivated and passionate individual with a passion for helping people, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We appreciate your understanding and look forward to reviewing your application.

Equal Employment Opportunity:

arenaflex is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Accommodations for Qualified Individuals with Disabilities:

arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Beware of Job Scam Fraudsters:

Our recruiters use arenaflex.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply Job! Apply for this job