Experienced Customer Service Representative – Work From Home in Nebraska

At arenaflex, we're more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and we're seeking forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community. We're committed to creating a workplace that values diversity, equity, and inclusion, and we believe that this approach will lead to a better workplace for our employees and a better product for our customers and members.

About the Role

As a Customer Service Representative at arenaflex, you'll be the primary customer interface for inquiries, handling incoming phone calls and providing expert guidance to help navigate the challenging world of insurance. You'll be responsible for:

• Interfacing with customers via telephone, written correspondence, fax, web, and/or electronic mail
• Researching customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
• Elevating sensitive customer requests when necessary
• Complying with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment
• Remaining current on knowledge of diverse products and proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability

What We're Looking For

To be considered for this position, you must have:

• A High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)
• Availability for training 12-14 weeks in length

The strongest candidates for this position will also possess:

• Basic medical/dental terminology and contract interpretation
• A passion for providing best-in-class service and making a difference in the lives of our members

Benefits and Perks

As a full-time Customer Service Representative at arenaflex, you'll enjoy:

• A salary of $39,520 annually, plus a comprehensive benefits package (Health Benefits effective 1st of the month following start date)
• The opportunity to work from home anywhere in the State of Nebraska or local Omaha metro area
• A dynamic and supportive work environment with opportunities for career growth and development
• Access to ongoing training and professional development opportunities
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and celebrates individual differences

Training and Onboarding

Our training program is designed to equip you with the knowledge and skills you need to succeed in this role. You'll participate in 9-12 weeks of live virtual training, Monday to Friday, 8:00am - 4:30pm (Central Time Zone). After training, you'll be expected to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone), Monday to Friday.

Requirements

To be successful in this role, you'll need:

• Reliable internet service provider
• A dedicated, distraction-free workspace
• A strong commitment to customer service and a passion for delivering best-in-class service

Anticipated Class Start Dates

We anticipate hiring for classes in August 2024 and September 2024. If you're interested in applying for one of these start dates, please submit your application. We'll review your application when we begin officially hiring for our next start date.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about what makes arenaflex an exceptional place to work and to submit your application. Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans. We strongly believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members. Apply for this job