Experienced Healthcare Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

We're proud to offer a range of benefits that make us an attractive employer of choice. These include:

• Paid Training: We invest in our employees' development and provide comprehensive training to ensure they have the skills and knowledge needed to excel in their roles.
• Competitive Wages: We offer competitive hourly rates that reflect the value we place on our employees' hard work and dedication.
• Full Benefits: Our employees enjoy a comprehensive benefits package that includes medical, dental, vision, 401(k), and more.
• Paid Time Off: We believe in work-life balance and provide paid time off to allow our employees to recharge and spend time with loved ones.
• Employee Wellness and Engagement Programs: We're committed to supporting our employees' physical and mental well-being through a range of wellness and engagement programs.

Teleperformance and You

At arenaflex, we're passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life and make a real difference in their lives.

Responsibilities

As a Healthcare Customer Service Representative, you'll be responsible for:

• Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Calmly attempting to resolve and de-escalate any issues.
• Escalating interactions when necessary and appropriate.
• Responding to requests for assistance and/or possible processing payments.
• Tracking all call-related information for auditing and reporting purposes.
• Providing feedback on call issues.
• Upselling if required.

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:

• Ability to work remotely in a virtual team environment.
• 6 months of customer service experience preferred.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Logical problem-solving skills.
• Ability to navigate Windows operating systems.
• Organization and work prioritization skills.

Work from Home Requirements

To work from home, you'll need:

• Internet Connection Requirements:
• Minimum subscribed download rate equal to or exceeds 12.0 Mbps.
• Minimum subscribed upload rate equal to or exceeds 3.0 Mbps.
• ISP must have no packet loss and ping under 50ms.
• Proof of internet speed required.
• Clean and quiet workspace.

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.

arenaflex is an Equal Opportunity Employer

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we'd love to hear from you.

How to Apply

To apply for this role, please create a profile, apply to the position, and take the assessments using the link below for consideration. https://careersus-arenaflex.icims.com/jobs/51167/healthcare-customer-service-representative---remote/job?mode=view&mobile=false&width=739&height=500&bga=true&needsRedirect=false&jan1offset=-420&jun1offset=-360

Job Type:

Full-time

Pay:

From $14.00 per hour

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

* 8 hour shift

Work Location:

Remote Apply Job! Apply for this job