Experienced Customer Care Specialist II – Outbound Call Center Representative at arenaflex

At arenaflex, we're dedicated to revolutionizing the automotive industry with innovative solutions that empower dealers, state motor vehicle agencies, and customers alike. Our team is passionate about delivering exceptional customer experiences, and we're seeking a highly skilled and motivated Customer Care Specialist II to join our remote outbound call center.

About arenaflex

arenaflex is a leading provider of technology solutions for the automotive industry. Our cutting-edge platform streamlines vehicle titling and registration processes, making it easier for dealers, state motor vehicle agencies, and customers to navigate the complex world of vehicle ownership. With a commitment to excellence and a passion for innovation, we're shaping the future of the automotive industry.

Your Role

As a Customer Care Specialist II at arenaflex, you'll play a vital role in ensuring the success of our customers and partners. Under general supervision, your primary functions will include:

• Responding to email messages, faxes, and service tickets in a timely and professional manner
• Engaging with customers and determining how to assist them with their vehicle titling and registration needs
• Responding to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers, and clients
• Making outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status
• Utilizing company proprietary software for research, data entry, and account follow-up activity
• Following instructions and maintaining workflow standards
• Attaining production and quality goals
• Adhering to all company policies and procedures

Education and Experience

We're looking for a highly skilled and motivated individual with:

• A High School Diploma/GED and 3 years' experience in a related field; OR a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field
• One year of experience in a customer service position
• Verbal and written communication skills
• Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier
• Intermediate knowledge of PC software applications (such as, MS Office, Excel, and Outlook)
• Data entry skills
• Ability to type 35 WPM or greater at 99.6% accuracy

What We Look For (Preferred)

While not required, we're looking for candidates with:

• Knowledge of client requirements for DMV and related documents
• Knowledge of various state DMV forms and their usage by the company
• Knowledge of company proprietary software
• Knowledge of state abbreviations

Workplace Environment

As a remote Customer Care Specialist II, you'll have the flexibility to work from the comfort of your own home. However, you'll need to be able to:

• Perform routine and repetitive production work
• Sit for long periods of time
• Work with prolonged exposure to computer screens that may lead to eyestrain
• Work a variable shift

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Specialist II, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience
• Opportunities for overtime pay
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements and remote work options

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. Apply Now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job