Experienced Customer Service Representative - Remote Opportunity

Are you a customer-centric professional looking for a dynamic and supportive work environment where you can grow and thrive? Do you want to join a company that values its employees, manufacturers, and customers as an extended family? Look no further than arenaflex, a leading manufacturer of gloves and suspenders that is committed to delivering exceptional customer experiences. At arenaflex, we believe that our employees are the backbone of our success, and we strive to create a work environment that is inclusive, supportive, and empowering. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction, and we are seeking an experienced Customer Service Representative to join our remote team.

About arenaflex

arenaflex is a second-generation family-owned business that has been serving the industry for decades. We are a dedicated and passionate group of professionals who are committed to delivering high-quality products and exceptional customer service. Our products, including gloves and suspenders, are designed to meet the needs of our customers, and we take pride in our ability to provide innovative solutions that exceed their expectations.

Job Summary

As an arenaflex Customer Service Representative, you will be responsible for interacting with our customers by phone, email, or online chat to provide an outstanding experience via timely and precise communication. You will be the face of our company, and your role will be critical in building strong relationships with our customers and ensuring their satisfaction.

Key Responsibilities

* Interact with customers by phone, email, or online chat to provide an outstanding experience via timely and precise communication

• Collect and enter orders for our products
• Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions
• Manage the flow of sales orders for internal sales partners and confirm accuracy
• Maintain customer records in CRM and other business systems
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
• Assist with various projects and other duties as needed

Competencies

* Excellent communication skills, including active listening with attention to detail

• Service-oriented, organized, and able to perform in a fast-paced environment
• Proficient in Microsoft Office Suite with the ability to learn new software
• Learns from and adapts to customer service trends based on customer communication and feedback
• Remains calm and professional in all situations
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role, and the employee will be required to talk, write, and listen.
• Some lifting could be required during set up and tear down of trade shows, which would require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

Required Education and Experience

* AA degree or equivalent from 2-year college or technical school; or equivalent combination of education and experience

• Proven customer support experience with ability to adapt/respond to different situations
• Professional, outgoing, and service-oriented
• Minimum of 2 years Customer Service experience in B2B setting
• Proficient in Microsoft Office

Preferred Education and Experience

* Experience with CRM, ERP, and warehouse management systems

• Familiar with Zendesk and Asana

Benefits

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Experience Level

* 2 years

Shift

* Day shift

Weekly Day Range

* Monday to Friday

Work Setting

* Office

• Remote

Education

* Associate (Preferred)

Experience

* B2B Customer Service: 2 years (Required)

Work Location

Remote If you are a motivated and customer-focused professional who is looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role at arenaflex. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply

To apply for this position, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Apply Now! Apply for this job