Experienced Business Program Manager - Digital Customer Success at arenaflex

Join arenaflex, a global leader in the technology industry, as we embark on a mission to revolutionize the way we deliver customer experiences. As an Experienced Business Program Manager - Digital Customer Success, you will play a pivotal role in shaping the future of customer success at arenaflex. With a focus on digital customer experiences, you will work closely with cross-functional teams to identify and address customer and partner experience gaps, accelerating business and customer outcomes.

About arenaflex

arenaflex is a global technology leader that empowers every person and organization on the planet to achieve more. With over 18,000 employees worldwide, we are committed to creating a culture of inclusion where everyone can thrive at work and beyond. Our mission is to empower every person and organization on the planet to achieve more, and we are looking for talented individuals like you to join our team.

About the Role

As an Experienced Business Program Manager - Digital Customer Success, you will be responsible for creating and delivering agile digital solutions that bridge the gaps between customer and partner needs and business outcomes. You will work closely with various stakeholders across the organization to identify and address customer and partner experience gaps, accelerating business and customer outcomes. Your focus areas will include:

• Bridge Gaps: Identify and address customer and partner experience gaps through agile digital solutions, accelerating business and customer outcomes.
• Customer Lens: Enable digital experiences that are aligned with customer needs, business priorities, and CSAM goals, and that optimize the value realization of digital capabilities.
• Hyper Focus: Develop and test 1-2 prioritized digital customer experiences per quarter, from ideation and design through to production PoC, in partnership with E&O Commercial Systems Technology [CST] and CSBI Data Science.
• Get to Scale: Land and expand each prioritized digital solution across solution areas, customer segments, and regions to magnify impact.

Responsibilities

As an Experienced Business Program Manager - Digital Customer Success, your responsibilities will include:

• Partnership and Collaboration: Build cross-team coordination and community of business and engineers to address challenges and opportunities in the areas of business and technology integrations, and to deliver technical solutions.
• Solution Definition and Design: Support the vision, strategy, and experience of a solution area for a domain area (e.g., hiring). Align technical solutions with overall business strategic objectives.
• Solution Delivery and Maintenance: Partner with the Engineering Team to deliver solution areas and minimize variance between estimates and actual project outcomes.
• Thought Leadership: Demonstrate expertise in technology landscape and business operations to ensure technical and business solutions are congruent and connected to provide the right business value.
• Portfolio/Project Management: Assist in tracking, coordinating, and communicating end-to-end project schedules for solution area(s).
• Additional Responsibilities: Understand current user needs and gaps by conducting qualitative and quantitative analysis, proactively identify and manage scenario backlog, and partner with the developer team on performance, trade-offs, engineering challenges, and prioritization.

Qualifications

To be successful in this role, you will need:

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years experience in program management, process management, process improvement or software development OR equivalent experience.

3+ years of experience with using data, analytics, and/or metrics

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Experience with end-user facing products and services, focus on UX

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• Experience with data analysis experience with Excel, PowerBI, SQR, R, Python/Pandas, or other tools.

Experience in building large scale solutions

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Project management, leadership, and cross-group collaboration skills

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• Proficient written and verbal communication/presentation skills through all levels of organization, technical and non-technical.
• Analytical aptitude and track record of problem solving and ability to think strategically.

Experience with A/B testing is a plus

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What We Offer

As an Experienced Business Program Manager - Digital Customer Success at arenaflex, you will enjoy:

• Competitive salary: The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year.
• Benefits and perks: Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here.
• Flexible work arrangements: This role is flexible in that you can work up to 100% from home.
• Opportunities for growth and development: arenaflex is committed to helping you grow and develop your skills and career.
• Inclusive and diverse work environment: arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

How to Apply

If you are a motivated and experienced Business Program Manager looking for a new challenge, please submit your application through our website. We look forward to hearing from you! Apply Job! Apply for this job