Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation

At arenaflex, we're dedicated to creating a workplace where every individual feels seen, heard, and valued. Our organization is built on a foundation of trust, respect, and open communication, where every colleague has the opportunity to contribute to our collective success. We're not just a team – we're a crew, working together to deliver exceptional customer experiences every day with the utmost integrity. As a Senior Statistics Architect at arenaflex, you'll play a critical role in transforming and innovating our Voice of the Customer (VOC) method. You'll work closely with cross-functional teams to design, develop, and implement cutting-edge solutions that drive business growth and customer satisfaction. If you're passionate about data-driven decision making, agile methodologies, and collaborative problem-solving, we want to hear from you.

About arenaflex's Customer Listening Team

arenaflex's Customer Listening Team is responsible for collecting and analyzing feedback from over 5 million surveys annually across consumer, business, and service provider segments. Our team uses a stop-to-stop Voice of the Customer technique, which includes the layout and programming of customer experience surveys in over 40 languages and across more than 20 countries. As a Senior Statistics Architect, you'll be part of this team, working to improve and refine our VOC method to deliver actionable insights that drive business decisions.

Key Responsibilities

* Collaborate with utility teams to outline, design, and capture business needs for the VOC method

• Develop and maintain a deep understanding of Voice of the Customer methods and leverage this knowledge to inform business decisions
• Design and build robust data model architecture to support efficient data processing and standardized metric definitions
• Develop and implement big data and batch/real-time analytical solutions using transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions with high-quality and accuracy
• Provide guidance on optimizing competencies to drive efficiency in computing programs using massive data ecosystems
• Develop and implement consumer tale evaluation and elaboration, design and development of software programs, testing, and builds automation tools
• Proactively identify and automate repetitive tasks to improve efficiency and productivity
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC stop-to-stop technique

Essential Qualifications

* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting for data-driven tasks for a span of no less than 3+ years

• Ability to collaborate with product managers/product owners to translate functional requirements into technical deliverables
• Familiarity with agile methodologies, including delivering small increments of a product at regular intervals to business groups
• Strong understanding of data modeling, data warehousing, and data analytics
• Experience with big data technologies, including Hadoop, Spark, and NoSQL databases
• Strong problem-solving skills, with the ability to analyze complex data sets and develop creative solutions

Preferred Qualifications

* Experience with data visualization tools, such as Tableau or Power BI

• Familiarity with cloud-based data platforms, such as AWS or Azure
• Experience with machine learning algorithms and predictive modeling
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams

Benefits and Perks

* Competitive base salaries and bonus incentives

• Assistance for economic-well-being and retirement
• Flexible work model with hybrid, onsite, or digital preparations depending on position and business needs
• Generous paid parental leave policies (dependent on location)
• Free access to international on-site online wellness facilities staffed with nurses and doctors (dependent on location)
• Free and confidential counseling aid through our Wholesome Minds application
• Career growth and education opportunities

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that supports the holistic well-being of our colleagues and their loved ones. We prioritize their physical, financial, and intellectual health throughout every stage of their career. Our benefits and perks are designed to support your success and well-being, both in and out of the office. If you're passionate about data-driven decision making, agile methodologies, and collaborative problem-solving, we want to hear from you. Apply now to join our team of talented professionals and contribute to our mission of delivering exceptional customer experiences every day. Apply Job! Apply for this job