Experienced Customer Service Representative – Remote Position at arenaflex

Job Summary:

Join arenaflex, a leading waste management and environmental solutions provider, as a Customer Service Representative in a remote position. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and providing solutions to meet their needs. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is North America's largest comprehensive waste management environmental solutions provider. We are committed to putting people first and achieving success with integrity. Our mission is to provide innovative environmental solutions to our customers, while promoting sustainability and reducing waste. With a strong focus on customer service, we strive to build long-term relationships with our customers and provide them with the best possible experience.

Job Responsibilities:

As a Customer Service Representative at arenaflex, you will be responsible for:

• Interacting with customers via multi-channel customer service platforms, including phone, email, live chat, and self-service channels
• Handling customer inquiries, resolving issues, and providing solutions to meet their needs
• Using authorized systems to gather information, provide information, and update customer records
• Providing standard information and education regarding service options, charges, billing, and contracts
• Demonstrating ownership of customer issues by providing one-call resolution
• Serving as an advocate for customers with repeat issues by engaging the right department and people within arenaflex
• Communicating concise and accurate information
• Listening for and identifying opportunities to cross-sell additional products and services
• Establishing customer accounts by negotiating and documenting service type, pricing, billing, and other required information
• Supporting other service lines when required
• Attempting to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
• Meeting or exceeding service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals
• Completing cross-training with Operations, Sales, and Billing

Requirements:

* High school diploma or G.E.D (accredited)

• One (1) year of previous customer service experience (in addition to education requirement)
• Bilingual in Spanish is a plus
• Excellent verbal, written, and analytical skills
• Computer skills - MS Office
• Typing skills
• Professional phone etiquette
• Ability to multitask
• Ability to react well under pressure and treat others with respect
• Identifies and resolves problems in a timely manner
• Prioritizes and plans work activities
• Focuses on solving conflicts and listening to others without interrupting
• Is consistently at work and on time
• Works efficiently and effectively, both independently and as a team to ensure exceeding call center's standards
• Balances team and individual responsibilities and helps build a positive team spirit
• Adapts and able to deal with frequent changes in the work environment
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
• Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

Remote Work Requirements:

* High-speed internet (minimum 50mbs download and 10mbs upload)

• A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions
• The ability to physically connect the computer to the modem or router

Work Environment:

* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day

• Required to exert physical effort in handling objects less than 30 pounds rarely
• Normal setting for this job is: office setting

Benefits:

* Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability

• Stock Purchase Plan, Company match on 401K, and more!
• Paid Vacation, Holidays, and Personal Days
• Opportunities for career growth and professional development

Why Join arenaflex?

* We are a people-first organization, committed to putting our customers and employees first

• We are committed to your growth and development, with opportunities for career advancement and professional growth
• We are investing in you, with a focus on employee well-being and satisfaction
• We are a family, with a strong sense of community and teamwork
• We are stable, with a strong financial foundation and a commitment to sustainability
• We are always working for a sustainable tomorrow, with a focus on environmental solutions and reducing waste

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please click the link below to register as a candidate and submit your application. Apply Job! Apply for this job