Experienced Customer Service Agent – Ground Handling Department
About arenaflex
arenaflex is a leading aviation company that prides itself on its commitment to excellence and customer satisfaction. Our team is a diverse group of people, all with a passion for aviation, who strive for excellence and recognize that everyone, no matter which job title they hold, is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are arenaflex.
Job Summary
As a Customer Service Agent in our Ground Handling Department, you will be responsible for assisting passengers in boarding and disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. You will work closely with our team to provide excellent customer service and meet corporate objectives. If you're a motivated and reliable individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Assist passengers in boarding and disembarking flights
- Monitor computerized passenger boarding
- Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
- Change customer flight itinerary and seat assignments as required
- Operate the Jetway
- Load and unload baggage and cargo
- Operate motorized service vehicles and equipment
- Guide and park aircraft
- Perform cabin maintenance tasks
- Work together as a team to provide excellent customer service and meet corporate objectives
Essential Qualifications and Competencies
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high-energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
Preferred Qualifications
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
Work Environment
Use of computers, telephones, and other office equipment
Airport ramp environment, subject to varied weather conditions and elevated noise levels
All shifts including weekends, nights, holidays, and/or irregular shifts
Physical Requirements
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds regularly
- Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Benefits and Compensation
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical and dental available
- Starting rate: $16.57/Hourly
- Performance-based bonuses and relocation packages, subject to company policy and performance metrics
What We Offer
A dynamic and supportive work environment
Opportunities for career growth and development
A competitive salary and benefits package
A chance to work with a diverse group of people who share your passion for aviation
A recognition program that rewards your hard work and dedication
How to Apply
Please submit your application by June 28, 2024, at midnight. Our team is looking forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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