Experienced Customer Service Professional (Remote Role) – Insurance Operations

Join arenaflex, a multinational financial services leader, in its mission to help individuals and institutions grow and protect their wealth. As an Experienced Customer Service Professional, you will be part of the arenaflex team that administers the Servicemembers' Group Life Insurance program (SGLI), offering life insurance products to active-duty service members, Veterans, and their families. This is a unique opportunity to work in a fully remote role, providing top-notch customer service while expanding your skills and experience.

About arenaflex

arenaflex is a global organization with a rich history of innovation and expertise in life insurance and asset management. Our iconic Rock symbol has stood for strength, stability, expertise, and innovation for nearly 150 years. We are committed to creating a fully inclusive culture where all employees feel comfortable bringing their authentic selves to work. Our diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security.

Key Responsibilities

As an Experienced Customer Service Professional, you will be responsible for:

• Providing information to policy holders, parents, spouses, and beneficiaries
• Receiving, evaluating, and answering customer inquiries, which are predominately routine but may require deviation from standard screens, scripts, and procedures
• Using computerized systems for tracking, information gathering, providing information, referrals, routine transactions, and/or troubleshooting
• Answering product, account, policy, and service inquiries, resolving problems, and promoting products and services by responding verbally and/or in writing
• Assessing needs and suggesting/promoting alternative products or services
• Handling most calls and transactions independently, escalating calls properly when appropriate

Qualifications

To be successful in this role, you will need:

• 1-3 years of directly related customer service experience and well-developed transaction processing experience
• A college degree or equivalent business/military experience
• Strong people skills with an ability to think like the customer
• A passion for delivering top-quality service
• Proven record of dependability, punctual, and reliable attendance is critical to the success of a fast-moving, inbound service center
• Ability to learn and retain a significant amount of technical information in a relatively short period of time
• Receptivity to detailed performance feedback
• Proficiency with a keyboard and window-based applications, including Internet
• Proven self-motivation skills
• Active listening skills
• Excellent oral and written communication skills
• Ability to excel in a team environment, as well as work well independently
• Excellent organization and prioritization skills

Training and Development

arenaflex is committed to helping you grow and develop your skills and experience. Our training program will equip you with the knowledge and expertise needed to succeed in this role. You will have access to leadership and learning opportunities, as well as the resources needed to take your career in any direction.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. However, you must be able to provide a quiet area with minimal distractions and noise-free environment. You will be required to have a reliable internet connection with at least 25 Mbps download speeds and a wired Ethernet connection. You will also be required to use a USB wired headset with a noise cancellation feature.

Compensation and Benefits

arenaflex offers a competitive base salary, with a yearly bonus potential at every level. You will also have access to a range of benefits, including medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. We also offer a 401(k) plan with company match (up to 4%) and Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Diversity, Equity, and Inclusion

arenaflex is committed to creating a fully inclusive culture where all employees feel comfortable bringing their authentic selves to work. We celebrate difference, support it, and thrive on it. We are focused on creating a workplace where everyone has the opportunity to grow and develop their skills and experience.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering top-quality service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law. Apply for this job