Medical Billing Customer Experience Team Lead | Cloud Campus (work from home)

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're passionate about delivering innovative solutions that drive meaningful and sustainable results. With a team of over 410,000 inspired and passionate individuals speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment.

Join Our Team

As a Medical Billing Customer Experience Team Lead at arenaflex, you'll play a critical role in providing exceptional support to our clients in the medical billing department. You'll be responsible for managing accounts, following up with insurance companies, reconciling accounts, filing corrected claims, appealing claims when necessary, and following up on all denials to ensure timely reprocessing and payment. Your professionalism, trustworthiness, and excellent communication and negotiation skills will be essential in delivering superior service and attention to detail.

About the Role

This is a 100% work-from-home position, offering the flexibility and autonomy to manage your work environment. As a Medical Billing Customer Experience Team Lead, you'll be responsible for:

• Providing exceptional customer service to patients and insurance representatives
• Managing accounts, following up with insurance companies, and reconciling accounts
• Filing corrected claims and appealing claims when necessary
• Following up on all denials to ensure timely reprocessing and payment
• Collaborating with internal departments to resolve issues related to all tasks and assignments
• Utilizing software and company systems to source, obtain, process, audit, and analyze standard data reporting and presenting
• Organizing and executing tasks and activities with urgency and in accordance with managers' delegated assignments
• Resolving issues related to Auth/Pre-Reg, AR Denials, patient and billing inquiries, while seeking leadership guidance for non-routine inquiries or escalated concerns

Qualifications

To be successful in this role, you'll need:

• A minimum of 4 years of experience in denial management/AR Collection, Pre-Reg, Auth for US Healthcare process
• Experience with EPIC software is preferred
• Strong understanding of Denial Management, Pre-Reg, Auth, and PFCC
• Knowledge of common healthcare industry terminology, practices, and procedures regarding billing and reimbursement
• Understanding of how Government/Commercial payers reimburse
• Excellent oral and written communication skills
• Ability to use a Windows-based computer system and common business software found in Microsoft Suite (Excel, PowerPoint, Outlook, etc.)
• Ability to work independently to effectively and efficiently perform assigned duties
• High level of ethics, and a courteous and professional demeanor
• Ability to multi-task, establish and meet deadlines
• Typing/data entry at a minimum of 40 wpm

Benefits

As a Medical Billing Customer Experience Team Lead at arenaflex, you'll enjoy a range of benefits, including:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement program

Our Culture

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

Apply Now

If you're passionate about delivering exceptional customer service and have a strong background in medical billing, we'd love to hear from you. Apply now to join our team and be part of our mission to revolutionize the way businesses interact with their customers. Apply Job! For more such jobs, please click here! Apply for this job