Office Manager (Hybrid Role) - Remote

Job DescriptionJob DescriptionBenefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Vision insurance

Office Manager (Hybrid Role)Mother & Son Lawn Care LLC RemoteMother & Son Lawn Care LLC is hiring an Office Manager (Hybrid Role) to help keep the company organized, responsive, and running smoothly behind the scenes.This is not a basic receptionist position. This is a remote hybrid operations-support role built to help protect revenue, support scheduling, handle client communication, collect payments, place product and material orders, and reduce owner distraction by keeping day-to-day office responsibilities moving correctly.The right person for this role is organized, dependable, detail-oriented, professional with clients, and able to manage multiple moving parts in a fast-paced service business.Key ResponsibilitiesClient Communication

• Answer incoming business calls and texts
• Respond to new leads promptly and professionally
• Schedule estimates and service appointments
• Follow up on missed calls, voicemails, and open inquiries
• Help maintain a strong client experience from first contact forward

Scheduling & Operations Support

• Assist with daily schedule coordination
• Confirm appointments and service timing
• Help keep routes, visits, and estimate flow organized
• Communicate schedule updates to clients and team members
• Support smooth communication between office, estimator, field team, and owner

Administrative Management

• Maintain organized client records, notes, and service history
• Keep contracts, paperwork, and internal files organized
• Assist with invoicing, payment follow-up, and collections
• Collect outstanding payments professionally and consistently
• Help maintain clean communication records and follow-up systems

Ordering & Office Coordination

• Place product and material orders as directed
• Coordinate with vendors and suppliers when needed
• Help track office-side support needs for jobs and recurring services
• Support smooth day-to-day administrative flow across the business

Owner Support

• Reduce owner interruption by handling appropriate office responsibilities correctly
• Escalate the right issues instead of escalating everything
• Help keep communication structured and organized
• Provide end-of-day reporting daily
• Help maintain consistency, professionalism, and operational flow

Position DetailsPay: $22$26 per hour depending on experienceHours: Approximately 2540 hours per week depending on workload and season. Preferred hours are 9am-2pm. Must be willing to move to full time when role is supported.Location: Remote but be near Worcester, MA for when we transition to an office space.Ideal CandidateWe are looking for someone who is:

• highly organized
• detail-oriented
• professional with customers
• calm and clear under pressure
• strong with follow-up and communication
• comfortable handling responsibility without constant supervision
• confident collecting payments professionally
• comfortable placing orders and coordinating office needs
• dependable, consistent, and solutions-oriented

Experience in landscaping, construction, trades, or another service-based business is preferred.Benefits

• Competitive pay
• Dental insurance
• Vision insurance
• Paid holidays during regular season
• Earned performance-based bonus opportunities
• Workers compensation insurance
• Sick time pay
• Telehealth
• Health discounts
• Personal identity theft benefits
• Financial wellness program
• Accidental death & dismemberment insurance

Winter StructureMother & Son Lawn Care LLC operates in a seasonal New England industry.Unlike a pure field role, this position may continue with reduced or adjusted winter hours depending on operational needs, administrative workload, planning, collections, customer communication, and seasonal support demands.This is intended to be a long-term role within the company structure, not just a short-term seasonal seat.Mother & Son Lawn Care LLC is building a team focused on professionalism, organization, reliability, and strong client service. If you are the kind of person who can help keep a fast-moving company organized and operating smoothly, we would love to hear from you.

Work remote temporarily due to COVID-19.

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