Business Intelligence Lead, Search & Discovery

Job Description:

• Provide the Humana Consumer Digital team with data-driven insights around our provider finder tool
• Develop datasets, tools, analyses and data visualization to inform the Consumer Digital product strategy and roadmaps
• Collect, integrate, analyze, and present provider finder data in order to create insightful and actionable feedback on the member search experience
• Identify new value creation opportunities for the customer and business through understanding key pain points
• Define key metrics for provider finder reporting, establish baselines, bring insights, measure progress, and connect to business impact
• Build and maintain data products, including Power BI dashboards to support product managers
• Analyze search behavior across key dimensions to surface friction points and unmet member needs
• Present complex analysis with a clear and confident point of view and engage senior leaders in strategic conversation about product direction

Requirements:

• 5+ years of experience in business intelligence, product analytics, or a related function within a consumer-facing product organization
• Advanced proficiency in PowerBI, including data modeling, DAX, and dashboard design for product and executive audiences
• Strong SQL skills with demonstrated experience querying and structuring web behavioral data
• Experience working with URL-based or clickstream data such as query strings, session logs or UTM parameters
• Experience defining product metrics, establishing baselines, and measuring initiative impact end-to-end
• Experience supporting A/B testing and experimentation reporting, including familiarity with statistical significance and lift analysis
• Operate autonomously as an individual contributor, owning prioritization, stakeholder relationships and delivery without direct reports
• Storytelling skills with the ability to translate complex data into clear, actionable narratives for product and business audiences

Benefits:

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance and many other opportunities

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