External Support Engineer – Technical Customer Success | Tooling & Content Systems Support Specialist

Join arenaflex as an External Support Engineer

Are you ready to be the vital bridge between creative content teams and the engineering minds that power our innovative tools? At arenaflex, we're looking for a talented External Support Engineer who thrives on solving complex technical challenges and making a real impact in the world of digital content creation.

In this pivotal role, you'll become the go-to technical expert for external content creation teams who rely on our proprietary toolsets. Your ability to understand code, communicate effectively, and debug issues quickly will directly influence the success of content production workflows used by partners worldwide. If you're passionate about technology, love helping others succeed, and want to work in a dynamic environment where your contributions truly matter, this is the opportunity you've been waiting for.

About arenaflex

At arenaflex, we believe in the power of innovation and the magic that happens when creative minds have the right tools at their fingertips. Our engineering teams work tirelessly to build cutting-edge solutions that empower content creators, and the External Support Engineer plays a crucial role in ensuring these tools deliver maximum value to our external partners.

We're not just a company – we're a community of innovators, problem-solvers, and dedicated professionals who are committed to excellence in everything we do. Our culture thrives on collaboration, continuous learning, and the pursuit of perfection. When you join arenaflex, you're not just accepting a job; you're embarking on a career path filled with opportunities for growth, skill development, and meaningful impact.

What You'll Do

As an External Support Engineer at arenaflex, you'll serve as the critical link between our internal tool development teams and the external content creators who use our solutions daily. Your responsibilities will include:

• Technical Support Excellence: Provide exceptional technical support to external content teams, addressing questions about tool usage, functionality, and best practices. You'll be the first point of contact when content teams encounter challenges, and your expertise will be the key to resolving their issues efficiently.
• Documentation & Training: Create comprehensive reference materials, user guides, and training documentation that empower external teams to master our toolset. You'll develop training programs and conduct sessions to ensure our partners can leverage our tools to their fullest potential.
• Issue Resolution & Debugging: Dive deep into technical problems, analyzing code, workflows, and system behaviors to identify root causes. You'll solve and debug issues ranging from minor glitches to complex technical challenges that affect content production timelines.
• Strategic Escalation: When issues exceed your scope, you'll escalate complex problems to the internal tool development team while maintaining clear communication with stakeholders. You'll track these issues in JIRA, ensuring transparency and timely resolution.
• Advocacy & Improvement: Be the voice of external users within arenaflex. Advocate for tools enhancements, workflow improvements, and feature suggestions that will better serve our content creation partners.
• Cross-Functional Collaboration: Partner with engineers across disciplines to develop new tools and refine existing processes. You'll lead discussions that drive features from initial concept through final implementation.
• Professional Excellence: Exemplify reliability, accountability, and professionalism in every interaction. Your positive attitude and commitment to constructive feedback will set the standard for excellence.

Skills & Competencies

To succeed in this role, you'll need a strong technical foundation combined with exceptional interpersonal skills. Here's what we're looking for:

• Technical Proficiency: Ability to read and understand C# code is essential. You'll be working with codebases regularly, so comfort with programming concepts is a must.
• Communication Mastery: Excellent written and verbal communication skills are crucial. You'll be working with external partners regularly, translating technical concepts into accessible language.
• Positive Mindset: A constructive attitude that embraces feedback – both giving and receiving – will help you thrive in our collaborative environment.
• Organization & Prioritization: Outstanding organizational skills with the ability to manage multiple concurrent requests while maintaining attention to detail.
• Self-Motivation: The capability to prioritize effectively, work independently, and drive results without constant supervision.

Qualifications

Education

A Computer Science degree or related field is preferred, though we recognize that equivalent work experience can be just as valuable. If you have the skills and passion, we want to hear from you.

Required Experience

• At least 5 years of experience delivering production-level code in a professional environment
• Experience supporting live services or tool environments
• Proficiency with Jira, Confluence, or similar defect tracking and documentation software

Preferred Experience

• Unity 3D game and tool development experience
• iOS and Android mobile development experience
• Background in content creation tools or digital media workflows

Work Environment & Culture

At arenaflex, we understand that great work happens when people feel supported, valued, and motivated. Our core working hours are 10:00 AM to 6:00 PM Central Standard Time, and we ask that all team members be available during this window for meetings and collaboration. Beyond these core hours, we offer flexibility to help you maintain a healthy work-life balance.

You'll be joining a team that values transparency, innovation, and mutual respect. Our environment encourages open dialogue, creative problem-solving, and continuous improvement. Whether you're collaborating with engineers on new features or training external partners on tool usage, you'll find a supportive community that's invested in your success.

Career Growth Opportunities

We believe in investing in our people. As an External Support Engineer at arenaflex, you'll have access to numerous pathways for professional development:

• Technical Advancement: Deepen your expertise in C#, Unity, and cross-platform development while working with cutting-edge tools.
• Leadership Roles: Take on mentoring responsibilities, lead cross-functional initiatives, or transition into management positions.
• Specialization Tracks: Focus on areas like technical writing, training development, or advanced debugging and system architecture.
• Cross-Team Mobility: Explore opportunities within our engineering, product management, or customer success teams as your career evolves.

Compensation & Benefits

We recognize that exceptional talent deserves exceptional rewards. At arenaflex, we offer a comprehensive compensation package that reflects your skills, experience, and the value you bring to our team.

Salary Range: The expected salary range for this position is $150,000 – $325,000 annually. We carefully consider a wide range of compensation factors, including market indicators, your specific background, skills, and experience, to determine a competitive offer that recognizes your unique contributions.

In addition to competitive base pay, arenaflex offers a comprehensive benefits package that includes health, dental, and vision coverage, retirement savings plans, generous paid time off, professional development opportunities, and more. We're committed to ensuring our team members feel valued and supported both professionally and personally.

Ready to Make an Impact?

If you're excited about the opportunity to bridge the gap between creative teams and engineering excellence, we want to hear from you. At arenaflex, you'll find more than just a job – you'll find a community that supports your growth, values your contributions, and challenges you to reach new heights.

Join our team and become part of something extraordinary. Apply today to take the first step toward a rewarding career where your technical skills, communication abilities, and passion for helping others will make a lasting difference.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.