Experienced Business (B2B) Customer Service Support Representative (REMOTE) – Wireless Industry Expert

At arenaflex, we're on a mission to revolutionize the way businesses interact with wireless solutions. As a Business (B2B) Customer Service Support Representative, you'll be at the forefront of this movement, working with a talented team of innovators who share your passion for delivering exceptional customer experiences. If you're a customer-centric individual with a knack for problem-solving and a drive to succeed, we want to hear from you.

About arenaflex

arenaflex is a leading provider of wireless solutions, dedicated to empowering businesses with cutting-edge technology and unparalleled customer support. Our team of experts is passionate about helping businesses thrive in an ever-evolving wireless landscape. As a Business (B2B) Customer Service Support Representative, you'll be part of a dynamic team that's shaping the future of wireless communication.

Job Summary

We're seeking an experienced Business (B2B) Customer Service Support Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our business customers via phone and email. You'll work closely with our business representatives and Verizon support paths to resolve credit, customer service, and billing concerns. If you're a customer-focused individual with a strong work ethic and a passion for delivering results, we encourage you to apply.

Key Responsibilities

As a Business (B2B) Customer Service Support Representative, your key responsibilities will include:

• Confer with businesses by telephone and email to provide information about products and services
• Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken
• Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation
• Ensure correct authorization is received, recorded, and saved on all requests
• Conduct account analysis and reviews and proposals
• Follow up with businesses to document their experience with service
• Contact businesses to align with Cellular Sales B2B representatives for optimal care
• Daily use of Word, Excel, Salesforce, and spreadsheets
• Extensive and accurate typing required

Essential Qualifications

To be successful in this role, you'll need:

• High School diploma or equivalent experience required
• Proficient in Microsoft Office and basic computer skills
• Experience with face-to-face or telephone sales preferred
• Experience with customer service over the phone preferred
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
• Attention to detail: Taking responsibility for a thorough and detailed method of working
• Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced customer service environment
• Strong problem-solving and analytical skills
• Ability to work in a team environment and provide exceptional customer service
• Strong communication and interpersonal skills
• Ability to work in a remote environment with minimal supervision

What We Offer

As a Business (B2B) Customer Service Support Representative at arenaflex, you'll enjoy a range of benefits, including:

• Base Pay of $18/hr
• Health, Vision, and Dental Insurance
• 401k matching
• Health and Wellness Program
• Discount on Verizon services
• Employee Assistance Program
• Onsite gym and walking trail

Schedule

This is a full-time position, and our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job