Experienced Customer Service Representative - Remote Health Insurance Support
About arenaflex
arenaflex is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 2,500 dedicated employees throughout its Phoenix, Tucson, Chandler, and Flagstaff offices. Providing health insurance products, services, and networks to more than 1.9 million Arizonans, arenaflex offers various health plans for individuals, families, and small and large businesses. arenaflex also offers Medicare supplement plans to individuals over age 65. arenaflex helps to fulfill its mission of inspiring health and making it easy by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
Job Description
Location:
Phoenix, AZ (this is a remote position within the state of AZ)
$1,000 Onboarding Bonus
- ($500 at 3 months and another $500 at 6 months)
About the Role
We're hiring a full-time, remote Customer Advocate Phone Specialist for INBOUND phone support that will assist customer inquiries and correspondence! This position has an emphasis on excellence, privacy, compliance, and versatility within the health insurance industry.
Responsibilities:
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Customer Care:
Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in person.
Member Advocate:
Explain to customers a variety of information concerning the organization's services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, arenaflex programs, provider networks, etc.
- Answer a diverse and high volume of health insurance-related customer calls and correspondence daily.
- Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
- Document and record facts regarding inquiries and correspondence by updating arenaflex files and system.
- Demonstrate and maintain current working knowledge of the required arenaflex systems, procedures, forms, and manuals.
- Perform all other duties as assigned.
Requirements:
* High School diploma or equivalent
- At least 1 year of external Customer Service Experience
- Intermediate skill in use of office equipment, including copiers, fax machines, scanner, and telephones
- Detailed-oriented, maintain confidentiality and privacy, and ability to navigate multiple computer systems and software programs
What We Offer:
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Pay and Shifts:
+ Our starting hourly rate is $18.00 with the opportunity to earn more with performance and quality-based incentives and bonuses! + We also offer an additional $1 per hour Bilingual Premium for Phone Specialist who speak Spanish proficiently!
- Shifts are Monday-Friday, between 6:00am - 6:00pm
- 9+ weeks of Instructor-led paid, virtual training
Our Benefits:
+ Up to 16 days PTO, 11 paid holidays + 8 hours paid Volunteer hours to serve our community! + Up to a 12% Annual bonus based on Corporate Goals and Individual Performance + Medical, Dental, and Vision Coverage + 401(k) up to 5% dollar per dollar match + Tuition Reimbursement + Employee discounts, Gym Reimbursement, Wellness Programs, incentive bonuses, and more!
About Our Culture:
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in the importance of workability, which means that we offer flexible work arrangements to help our employees achieve a better work-life balance. Our teams are passionate about making a difference in the lives of our customers and the community, and we're looking for like-minded individuals to join us on this journey.
How to Apply:
If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we encourage you to apply for this role. Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you! Apply Job! For more such jobs, please click here!
Equal Employment Opportunity:
arenaflex does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group. Apply for this job