Experienced Customer Experience Agent – Overnight Shift – Join the arenaflex Revolution in Livestream Shopping

At arenaflex, we're redefining the future of commerce through innovative livestream shopping experiences. As the largest platform in North America and Europe, we're on a mission to connect buyers and sellers in a seamless, engaging, and memorable way. Our Customer Experience team is the heartbeat of this operation, ensuring that every interaction is nothing short of exceptional. We're seeking an experienced Customer Experience Agent to join our overnight shift team, working from 8pm-5am PST. If you're passionate about delivering world-class customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is the pioneer in livestream shopping, revolutionizing the way people discover, engage, and purchase products. Our platform offers an immersive experience, combining high-quality video content with interactive features, real-time chat, and seamless transactions. With a strong focus on community building and customer satisfaction, we're committed to creating a unique and enjoyable experience for our users.

Key Responsibilities

As an Experienced Customer Experience Agent, you'll play a vital role in ensuring that our customers have an exceptional experience on our platform. Your key responsibilities will include:

• Interacting with buyers and sellers to resolve any issues or concerns they may have, providing timely and effective solutions to ensure a positive experience.
• Resolving customer complaints and issues related to payments, orders, shipments, and general questions in a professional and courteous manner.
• Becoming an expert in arenaflex's product, processes, and systems, staying up-to-date with the latest features and updates.
• Collaborating with other departments to troubleshoot and resolve complex questions and issues.
• Identifying opportunities to eliminate repeat contacts and improve the overall customer experience, implementing process improvements and best practices.
• Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.

Requirements

To succeed in this role, you'll need:

• 2+ years of experience in a support role, handling email and/or chat services.
• Availability to work overnight shifts from 8pm-5am PST.
• Weekend availability required.
• A strong understanding of e-commerce and marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• A customer-centric approach, with a passion for delivering exceptional customer experiences.
• Proactive problem-solving and process-improvement skills.
• Knowledge of collectibles is a plus, but not required.
• A bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Benefits

At arenaflex, we believe in taking care of our employees and their families. Our comprehensive benefits package includes:

• Health insurance options, including medical, dental, and vision coverage.
• Work-from-home support, with a home office setup allowance.
• A monthly allowance for cell phone and internet expenses.
• Care benefits, including a monthly allowance for food and wellness.
• Annual allowance towards childcare expenses.
• A lifetime benefit for family planning, including adoption or fertility expenses.
• Retirement plans, including 401(k) offerings for traditional and Roth accounts in the US (with employer match up to 4% of base salary) and pension plans internationally.
• A monthly allowance to support your personal development and interests.
• Parental leave, including 16 weeks of paid parental leave and one month of gradual return to work.
• Company leave allowances that run concurrently with country leave requirements, taking precedence.

Why Join arenaflex?

At arenaflex, we're not just building a company – we're building a community. We're passionate about creating a workplace that's inclusive, supportive, and empowering. Our team is made up of talented individuals from diverse backgrounds, united by a shared vision to revolutionize the future of commerce. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we invite you to join our team.

How to Apply

If you're ready to take your customer experience skills to the next level and join the arenaflex revolution, apply now! We can't wait to hear from you. Apply to this job Apply for this job