Experienced Customer Service Representative – Mortgage Insurance and Account Management
Are you a customer-focused professional with a passion for delivering exceptional service and support to clients? Do you have a strong background in mortgage insurance, account management, and customer service? If so, we encourage you to apply for the Experienced Customer Service Representative – Mortgage Insurance and Account Management role at arenaflex in Irving, TX.
About arenaflex
arenaflex is a leading provider of financial services, specializing in mortgage insurance and account management. With a strong commitment to innovation and customer satisfaction, we strive to deliver tailored solutions that meet the unique needs of our clients. Our team of experienced professionals is dedicated to providing exceptional service and support, ensuring that our clients receive the best possible outcomes.
Why Choose arenaflex?
At arenaflex, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. We believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
Key Responsibilities:
As an Experienced Customer Service Representative – Mortgage Insurance and Account Management, you will be responsible for:
- Handling inbound and outbound business calls, as well as related mortgage insurance documentation and processing
- Maintaining positive rapport with borrowers/clients while answering telephone call inquiries
- Completing outbound telephone calls to insurance companies to retrieve documentation or validate information
- Working within a call queue and document system with appropriate notations
- Performing research and document retrieval from online insurance sites
- Relying on instructions, procedures, and pre-established guidelines to perform the functions of the job
- Maintaining at least minimum proficiency results for productivity and quality of work performed
- Developing and maintaining positive working relationships
- Supporting Company by maintaining minimum performance standards based on company service commitments as well as individual goals
Essential Qualifications:
* 1-2 years of relevant experience in customer service, mortgage insurance, or account management
- Call Center Experience required (1+ years) due to environmental expectations
- 10-key typing: Minimum 32 WPM
- Reading Comprehension: Understanding company manuals step-by-step
- Working knowledge of Windows computer environment & Office software especially Excel
- High attention to detail is required
- Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Ability and willingness to utilize company's computer system and software
- Ability to understand policy forms and coverage descriptions
- Organizational skills required
- Willingness to attend educational classes is desired
Preferred Qualifications:
* Experience working with community bank bond / D&O / property and casualty insurance programs
- Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus
Benefits:
* HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
- FSA available
- Dental plans through BCBSIL
- Vision insurance through VSP
- Employer paid Short Term Disability
- 5 Weeks of Paid Parental Leave
- Employer paid Life Insurance - 2x your salary
- 401k - Company matching
- 10 paid Holidays
- Floating Holidays and Personal days
- Accrue Vacation and Sick time from day 1
- Tuition Reimbursement
Work Environment:
* In-office
- Potential for a Hybrid schedule, 3 days in-office, 2 days remote depending on performance after 90-day New Hire probationary period
- Schedule: Monday-Friday 8:00am-5:00pm CT with an hour lunch
- Working Conditions: A shared office environment with moderate noise levels (e.g., phone conversations, typing)
What We Offer:
* A safe home office or quiet workspace with high-speed and reliable internet connectivity when working remote
- Reasonable accommodations will be made to enable individuals with disabilities to perform the job
- Opportunities for growth and development in a dynamic and entrepreneurial culture
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance and contributions to the team
How to Apply:
If you are a motivated and customer-focused professional with a passion for delivering exceptional service and support, we encourage you to apply for the Experienced Customer Service Representative – Mortgage Insurance and Account Management role at arenaflex. Please submit your application through our website or by clicking on the "Apply to this job" link below. Apply to this job Apply To this Job Apply for this job