Experienced Customer Care Advocate – SalonBiz Software Support
At arenaflex, we're revolutionizing the service commerce industry with our cutting-edge platform, empowering over 600,000 global service-based businesses to accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. As a leading service commerce platform, we're committed to delivering exceptional customer experiences and building a team of passionate, energetic, and motivated individuals who share our vision. We're seeking an experienced Customer Care Advocate to join our team, focusing on our SalonBiz Software. SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting. Its SaaS platform and support provide solutions to empower salon staff and effectively run a business. As a Customer Care Advocate, you'll play a vital role in ensuring our customers have an outstanding experience with SalonBiz, resolving issues, and providing top-notch support.
About the Role
As a Customer Care Advocate, you'll be the face of arenaflex, interacting with customers, and providing exceptional support to ensure their success with SalonBiz. You'll be passionate about creating an outstanding experience for each of our customers, taking calls, emails, and text requests, answering questions, and working to resolve issues. You'll also be responsible for software training, mastering the SalonBiz solution, and providing technical support, including application installs specific to SalonBiz and learning Oracle SQL developer.
Key Responsibilities:
• Passionately support SalonBiz's commitment to creating an outstanding experience for each of our customers
- Take calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues, and ensuring our customers have the support they need to be successful
- Provide software training for customers
- Master the SalonBiz solution to provide customers with guidance on how to best use our product
- Offer technical support, application installs specific to SalonBiz, and learn Oracle SQL developer
- Express empathy for each customer's situation and work to understand and resolve the issue as quickly as possible
- Reduce cancellations by solving problems and offering solutions to customers experiencing any issues
What You'll Bring:
• Minimum one-year related work experience in a similar role
- Some call centre or technical software experience
- Friendly, professional, and committed to creating long-term relationships with our customers
- Strong writing and phone skills
- Critical thinker and a willingness to problem-solve
- A team player who performs well independently
- Ability to multitask, take direction, and execute with precision
- Confident, adaptable self-starter who thrives in an empowered, fast-paced environment
- Experience using the SalonBiz software in a salon is a plus
Work Environment and Culture:
At arenaflex, we're a distributed team, working remotely across different time zones. This role can be based anywhere in the United States or Canada, and you'll work 100% remotely. You'll be part of a dynamic, fast-paced environment, where you'll have the opportunity to grow and develop your skills. We're committed to creating a culture of inclusivity, diversity, and respect, where everyone feels valued and empowered to contribute.
Benefits and Perks:
• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- Student Loan Repayment Program
Compensation:
The target base compensation for this position is up to $18p/h USD per year in most US locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
Why Join arenaflex?
At arenaflex, we're passionate about creating a better experience for our customers and employees. We're committed to delivering exceptional customer experiences, and we're looking for talented individuals who share our vision. As a Customer Care Advocate, you'll have the opportunity to grow and develop your skills, work with a dynamic team, and make a real impact on our customers' success.
How to Apply:
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! Apply for this job