Experienced Customer Care Representative – 2nd Shift Remote Operations

At arenaflex, we're committed to delivering exceptional service to our customers in the fast-paced and dynamic logistics industry. As a key player in our team, you'll play a critical role in ensuring seamless operations after hours, providing top-notch support to carriers and customers alike. If you're a resolute professional with a passion for logistics and a knack for problem-solving, we want to hear from you.

About arenaflex

arenaflex is a leading logistics company that's dedicated to providing innovative solutions to our customers. With a strong focus on customer satisfaction, we're constantly striving to improve our services and exceed expectations. Our team is made up of talented individuals who share our passion for logistics and are committed to delivering exceptional results.

Job Summary

We're seeking an experienced Customer Care Representative to join our team on a 2nd shift remote schedule. As the primary point of contact for carriers and customers, you'll be responsible for addressing inquiries, resolving issues, and maintaining efficient workflow. If you're a strong communicator with excellent problem-solving skills, we encourage you to apply.

Key Responsibilities

• Monitor and Track Shipments: You'll be responsible for monitoring and tracking all active shipments to ensure on-time delivery and accurate status updates. This will involve working closely with our internal teams to ensure seamless operations and maintaining accurate records of all communication, updates, and issue resolutions.

• Booking and Posting Freight: You'll be responsible for booking and posting next day freight and any recoveries needed, ensuring that our customers receive timely updates and solutions.
• Customer Communication: You'll serve as the main point of contact for carriers, drivers, and customers during after-hours operations, providing professional communication and timely updates to resolve any issues or delays in transit.
• Collaboration and Teamwork: You'll work closely with our day operations team to ensure a seamless transition and accurate handoff of information, maintaining open communication channels to ensure that our customers receive the best possible service.
• Problem-Solving and Escalation: You'll proactively identify and resolve any issues or delays in transit, escalating as needed to ensure that our customers receive timely solutions.
• System Updates and Maintenance: You'll update internal systems with accurate, real-time shipment details and status changes for our customers, ensuring that our systems are up-to-date and accurate.

Qualifications

• Previous Experience: While previous experience in transportation, logistics, or freight brokerage is a plus, we'll train you regardless. We're looking for individuals who are eager to learn and grow with our company.

• Strong Organizational and Multitasking Skills: You'll need to be able to prioritize tasks, manage multiple projects simultaneously, and maintain accurate records of all communication, updates, and issue resolutions.
• Excellent Communication and Problem-Solving Abilities: You'll need to be able to communicate professionally with customers, drivers, and carriers, providing timely updates and solutions to resolve any issues or delays in transit.
• Ability to Work Independently: You'll need to be able to work independently, making quick decisions in a demanding environment and adapting to changing priorities.
• Perfect Attendance: Due to the critical nature of this role, we require perfect attendance. You'll need to be able to work a set schedule and adapt to changing priorities.
• Ability to Learn Industry-Specific Software: You'll need to be able to learn industry-specific software and adapt to new systems and processes.

What We Offer

• Firsthand Experience in Logistics Operations and Supply Chain Management: You'll gain hands-on experience in logistics operations and supply chain management, working with our team to deliver exceptional results.

• 401(k) with Immediate Company Match: We offer a 401(k) plan with an immediate company match, helping you to save for your future.
• Dental, Health, and Vision Insurance: We offer comprehensive dental, health, and vision insurance, ensuring that you and your family are protected.
• Paid Time Off: You'll receive paid time off, allowing you to recharge and focus on your well-being.

Why Join arenaflex?

• Career Growth Opportunities: We offer career growth opportunities, helping you to develop your skills and advance your career.

• Learning Benefits: We provide learning benefits, including training and development programs to help you grow and succeed.
• Work-Life Balance: We offer a flexible work schedule, allowing you to balance your work and personal life.
• Collaborative Work Environment: We have a collaborative work environment, where you'll work with a talented team of individuals who share our passion for logistics.

How to Apply

If you're a motivated and experienced individual who is passionate about logistics, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! [Apply Now](https://www.ziprecruiter.com/c/arenaflex/Job/Customer-Care,-2nd-Shift-(Remote)/-in-Charlotte,NC?jid=891385ec31c3c02b&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job