Experienced Customer Representative (Cantonese & Mandarin-speaking) - Remote - Sport Clothing Industry

Experience the power of a game-changing career at arenaflex, a global technology and services leader that powers the brands of the future. We're a dynamic and innovative team that helps well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Representative (Remote) in the sport clothing industry, you will be part of our team of game-changers who are powering the brands of the future. Our team is passionate about delivering exceptional customer experiences that go beyond WOW, and we're looking for talented individuals like you to join us on this exciting journey.

Career Growth and Personal Development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. Our commitment to career growth and personal development is unmatched, and we're dedicated to helping you reach your full potential.

What You Will Do in This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Representative on our team, you will:

• Provide first-class customer satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines.
• Handle incoming customer contacts (via telephone, e-mail, chat, or social media, reviews), log call details onto call tracking systems, and perform call follow-ups according to procedures.
• Support consumers in the sales and after-sales process by qualification of needs, product recommendation, after-sales support, and additional tasks that result in consumer satisfaction.
• Forward, when not having the resolution for themselves, any escalations, and defined topics to the respective Client's brand units and/or contact persons.
• De-escalate in case of complaint, offer solutions within Client's procedures, policies, or guidelines, or transfer to the Client's or designated partner for settling and resolution of non-standard cases.
• Ensure correct presentation of the Client's corporate images in all interactions, representing its brand, and generate consumer experience through outstanding service and personal care on all channels.

Your Qualifications

We're looking for talented individuals who are passionate about delivering exceptional customer experiences. If you're a team player with a natural talent to help others and go beyond WOW for our customers, we want to hear from you. Your qualifications should include:

• Bilingual or proficient in Cantonese and Mandarin and an advanced level of English
• Self-motivated, a team player, supportive person, outgoing, and open-minded
• Active listening/comprehension skills
• Very good written skills and a customer-focused attitude
• Goal-oriented attitude and time management skills
• Minimum knowledge of Office pack + Keyboarding skills

Don't Meet Every Requirement? No Worries!

We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in It for You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:

• Full-time, 39 hours/week permanent contract: Monday to Friday from 07:00 to 16:00
• Salary 20,300 euros gross/year + up to 3,000 euros gross/year in bonus
• Opportunity to work remotely anywhere in Spain
• Bring-a-friend (referral) bonus opportunities
• Full-paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the Best Version of You!

At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice."

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Mandarin (Required), Yue (Cantonese)

Time Type:

Full-time Apply to this job Apply To this Job

Apply Now and Join Our Team of Game-Changers!

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, we want to hear from you. Apply now and join our team of game-changers at arenaflex. Apply for this job