Experienced Full Stack Customer Service Representative – Financial Services Industry

At arenaflex, we're on a mission to revolutionize the way we approach customer service in the financial services industry. We're seeking a highly motivated and customer-focused individual to join our team as a Customer Contact Center Representative. As a key member of our team, you'll be responsible for providing exceptional service to our customers, building relationships, and delivering on our mission to help individuals achieve their financial goals.

About arenaflex

arenaflex is a leading health, wealth, and investment company that's committed to conducting business in a way that's economically, ethically, socially, and environmentally responsible. With a strong focus on diversity, equity, and inclusion, we're dedicated to creating a workplace culture that's welcoming and inclusive for all employees. Our values – We care, We do the right thing, We have customer passion, We have a winning spirit, and We are the We – guide our decision-making and behaviors, allowing us to deliver worth to our customers, distribution partners, shareholders, and each other.

Our Mission

At arenaflex, we believe that everyone deserves access to financial opportunities, and we're committed to helping individuals achieve their financial goals. Our mission is to provide exceptional service to our customers, build relationships, and deliver on our promise of helping individuals achieve financial confidence and a more fulfilling life.

The Role

As a Customer Contact Center Representative, you'll be responsible for:

• Providing exceptional service to our customers through inbound calls, emails, and chats
• Building relationships with customers and delivering on our mission to help them achieve their financial goals
• Responding to customer inquiries and resolving issues in a timely and professional manner
• Working collaboratively with our team to achieve our goals and deliver exceptional service to our customers
• Participating in ongoing training and development to stay up-to-date on our products and services
• Meeting or exceeding performance metrics and goals

What We Offer

* Competitive base salary and monthly incentive program

• Bi-lingual opportunities with a $3,000 pay differential
• Generous paid time off, including 20 days PTO, 9 paid holidays, and a flexible Diversity Celebration Day
• Health, dental, vision, and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer-paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid volunteer time – 40 hours per calendar year
• Employee-Led Councils (ELCs) that provide a vital resource to help advance the business
• Ongoing training and development opportunities to help you grow and advance your career

Critical Skills

At arenaflex, we've identified the following critical skills that are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem-solving to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

arenaflex is an equal-opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

arenaflex is committed to the inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

How to Apply

If you're passionate about delivering exceptional customer service and building relationships, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture and values. You can also apply directly through our website by clicking on the "Apply Now" button.

Note

This role is currently remote/home-based, and you'll be required to work from home with a reliable high-speed internet connection and a quiet place to work. You may be required to work in the office if you don't have an adequate home/work environment and the required internet connection.

Compensation Pay Disclosure

arenaflex is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, arenaflex offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements, and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked. $41,600/year = $20/hour

Benefits

arenaflex provides a comprehensive benefits package that includes:

• Health, dental, vision, and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer-paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid volunteer time – 40 hours per calendar year
• Employee-Led Councils (ELCs) that provide a vital resource to help advance the business
• Ongoing training and development opportunities to help you grow and advance your career

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace culture that's welcoming and inclusive for all employees. Our values – We care, We do the right thing, We have customer passion, We have a winning spirit, and We are the We – guide our decision-making and behaviors, allowing us to deliver worth to our customers, distribution partners, shareholders, and each other. We're proud to be recognized as a Great Place to Work by the Great Place to Work Institute and a member of the Bloomberg Gender-Equality Index. If you're passionate about delivering exceptional customer service and building relationships, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture and values. You can also apply directly through our website by clicking on the "Apply Now" button. Apply for this job