Experienced Customer Service Representative – Building Materials and Insulation Industry Expert

Are you passionate about delivering exceptional customer experiences and building strong relationships with clients? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a leading distributor of energy-efficient insulation and building material products. As a Customer Service Representative (CSR) at arenaflex, you will be the frontline connection for both internal and external customers, leveraging your knowledge of our products, programs, and internal resources to deliver outstanding service.

About arenaflex

arenaflex is a diverse and inclusive team that reflects our values of integrity and innovation. We are recognized as a "Great Place to Work" and are committed to delivering solutions that make a difference in the communities we serve. As a CSR at arenaflex, you will be part of a company that rewards your contributions and encourages you to take ownership of your career. Our team is passionate about providing exceptional customer service, and we are looking for like-minded individuals to join our ranks.

Job Description

As a Customer Service Representative at arenaflex, you will be responsible for:

• Building and maintaining strong customer relationships via phone, email, fax, and in-person interactions
• Receiving and processing sales calls, quote requests, and product orders through to delivery
• Taking ownership of customer inquiries and providing timely, effective solutions
• Managing a high volume of customer inquiries while maintaining accuracy and professionalism
• Working independently and efficiently to meet deadlines and respond to multiple customer service needs simultaneously
• Quoting, following up, and tracking lost sales reports; expediting all customer orders and issues
• Collaborating with outside sales, purchasing, billing, warehouse, and management teams
• Maintaining up-to-date knowledge of inventory levels, pricing, and product availability
• Coordinating delivery logistics and trucking routes to meet customer expectations
• Negotiating quotes and proposals with customers
• Supporting credit and receivables by contacting customers about late payments or invoicing issues and reporting status to the Accounts Receivable team
• Occasionally accompanying sales representatives on client visits
• Handling product returns in accordance with company policy
• Arranging direct or expedited deliveries to resolve customer issues
• Processing credit card transactions
• Assisting with physical inventory and participating in regular cycle counts
• Performing light warehouse duties, including forklift operation, picking, and packing orders
• Participating in special projects or tasks as assigned by management

Qualifications & Skills

* 1-2 years of B2B sales or customer service experience, preferably in industrial distribution

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Strong communication, organizational, multitasking, and time management abilities
• Excellent problem-solving and consultative skills
• Self-motivated and able to thrive in a fast-paced, team-oriented environment
• Basic math skills required – including addition, subtraction, multiplication, and division
• Ability to work with fractions (e.g., measuring, converting, or reading fractional values)
• Physical Requirements:

+ Must be able to tolerate exposure to fiberglass insulation, including airborne particles—PPE (personal protective equipment) will be provided + Work is primarily in an office setting and in a non-climate-controlled warehouse + Activities include standing, sitting, walking, climbing stairs, balancing, kneeling, reaching, and lifting up to 40 lbs + May be required to climb ladders or step stools to access product shelving + Ability to operate or work near warehouse equipment, including pallet jacks and forklifts (training provided if necessary)

Your Benefits

We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Some of our available benefits include:

• Competitive Compensation
• Medical, Dental, and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance, and resources for family matters, legal, and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Compensation Range

$20.00 - $40.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

About arenaflex

arenaflex is a leading distributor of energy-efficient insulation and building material products, with a strong commitment to corporate social responsibility through our Environmental, Social, and Governance (ESG) practices. We prioritize diversity and inclusion in our organization and are an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our official website or through Indeed and LinkedIn. We look forward to hearing from you! Apply to this job Apply for this job