[Hiring] Senior Live Ops Manager @Scopely
Role Description Scopely is looking for a Senior Live Operations Manager to join our WWE Champions team in Canada on a remote basis. As a Senior Live Ops Manager, you will work closely with Product Managers and cross-functional partners to bring live content to players safely and consistently. You will own day-to-day Live Ops execution, monitor events in real time, troubleshoot issues, and contribute to improving Live Ops workflows and quality standards.
- Live Operations Execution:
- Execute and support live events, seasonal content, promotions, and time-limited offers, ensuring accurate setup, smooth launches, and reliable performance.
- Operational Calendar Ownership (Scoped):
- Own assigned portions of the Live Ops calendar, coordinating schedules, dependencies, and handoffs with Product, Production, and other partners.
- Live Monitoring & Issue Resolution:
- Monitor live events and systems, identify issues, and coordinate with Engineering, QA, Production, and Support to resolve problems quickly and minimize player impact.
- Performance Tracking & Insights:
- Monitor event KPIs, player engagement, and revenue performance. Partner with Product and Analytics to surface insights and inform iterative improvements.
- Process & Quality Improvement:
- Contribute to the documentation and refinement of Live Ops workflows, checklists, and best practices to reduce errors and improve execution quality.
- Cross-Functional Collaboration:
- Work closely with Product Managers, Engineering, Analytics, QA, Marketing, and Support to ensure live content is aligned, tested, and supported.
Qualifications
- 5+ years of experience in Live Ops, game operations, or live service roles, preferably in mobile free-to-play.
- SQL proficiency and hands-on experience with analytics tools such as Looker or Tableau.
- Hands-on experience executing segmented live content and A/B tests.
- Strong experience executing live events, offers, and in-game promotions.
- High attention to detail with the ability to manage complex setups independently.
- Proven ability to troubleshoot live issues and operate calmly under pressure.
- Strong organizational and prioritization skills.
- Player-focused mindset with an understanding of fairness, sentiment, and live-service expectations.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health benefits.
- Flexible work hours and remote work options.
- Opportunities for professional development and career growth.
Company Description
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami.
- Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine.
- Ranked among Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators.”
- Global operations and partners across four continents in more than a dozen countries worldwide.
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