Experienced Bilingual Customer Resolution Specialist (100% Remote) in France
Join arenaflex, a global leader in business travel, as we revolutionize the industry with innovative solutions and a commitment to excellence. As a Bilingual Customer Resolution Specialist, you will play a vital role in delivering exceptional customer experiences and driving business growth.
About arenaflex
arenaflex is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. With a diverse team of professionals based around the globe, we're passionate about building a global culture of belonging.
Why Join Us
* We're a diverse, supportive, and fun team of professionals based around the globe
- Grow your career with rewarding roles and many paths to choose from
- Flexibility to work from home
- Comprehensive benefits program
- Travel perks and discounts on hotels, resorts, and flights worldwide
- An environment that champions Diversity, Equity, and Inclusion. We have a network of INclusion Groups, Diversity Councils, and Country Ambassadors who are passionate about building a global culture of belonging.
Position Overview
The Bilingual Customer Resolution Specialist is in charge of investigating Egencia Service Failures and providing a quality response and resolution to the customer.
Key Responsibilities
* Investigate Incidents and carry out in-depth analysis to understand the root cause
- Communicate the Incident resolution to the client, ensuring quality, clarity, and within SLA
- Investigate all possibilities to reduce any Loss to Egencia
- Categorize Incidents appropriately, so that it leads to clarity in Business Reporting
- Ensure high standards of quality and accuracy in all communication with clients
- Support Team Leader in any training/coaching needs with new joiners or less experienced staff
Essential Qualifications
* Fluency in both French and English (written and spoken)
- Extensive experience in Amadeus GDS
- Min 2 years experience as a Travel Consultant or in a similar position in investigation and resolution preferably in IT, banking, or travel industry
- Knowledge of Salesforce will be a plus
- Attention to detail
- Ability to think creatively to resolve issues
- Empathy and ability to understand an issue from several viewpoints
Preferred Qualifications
* Experience in a similar role in a fast-paced environment
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a team environment and adapt to changing priorities
Skills and Competencies
* Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a team environment and adapt to changing priorities
- Strong attention to detail and organizational skills
- Ability to think creatively and outside the box
Career Growth Opportunities and Learning Benefits
* Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- Opportunities for career growth and advancement in a dynamic and fast-paced environment
- Collaborative and supportive team environment with opportunities for professional development and growth
Work Environment and Company Culture Highlights
* Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- An environment that champions Diversity, Equity, and Inclusion. We have a network of INclusion Groups, Diversity Councils, and Country Ambassadors who are passionate about building a global culture of belonging.
Compensation, Perks, and Benefits
* Competitive salary and benefits package
- Comprehensive health and welfare insurance plans
- Retirement programs and parental leave
- Adoption assistance and other family-friendly benefits
- Travel perks and discounts on hotels, resorts, and flights worldwide
- Opportunities for career growth and advancement in a dynamic and fast-paced environment
How to Apply
If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for! Apply to this job Apply To this Job Apply for this job