Senior Voice of Customer Data Architect - Big Data Analytics & Platform Development (Remote/Hybrid)

Join arenaflex and Shape the Future of Customer Experience Analytics

Are you ready to be part of something extraordinary? At arenaflex, we believe that every colleague's contributions, management, and impact matter. We win as a team, united in our commitment to uphold our core values and deliver the world's first-class customer experience every single day. We operate with the highest integrity in an environment where every person is seen, heard, and feels like they belong.

With more than 5 million surveys received from clients each year across our Consumer, Business, and Service Provider segments, our Customer Listening Team is responsible for managing the end-to-end Voice of the Customer (VoC) technique. This comprehensive approach includes the design and programming of customer experience surveys, with over 40 studies translated into more than 10 languages and deployed in over 20 countries worldwide. We are seeking a talented Senior Voice of Customer Data Architect to help us transform and innovate this critical customer insights methodology.

About This Opportunity

As a Senior Voice of Customer Data Architect at arenaflex, you will play a pivotal role in developing and maintaining our next-generation Voice of Customer technique sourced from Cornerstone and integrated with our survey and dashboard platform hosted through Qualtrics, our premier survey vendor. You will work closely with product and process owners, subject matter specialists from Qualtrics, and our agile technology teams to deliver innovative solutions that transform how we understand and serve our customers.

This position offers an exciting opportunity to work at the intersection of big data analytics, customer experience, and cutting-edge technology. You'll be instrumental in building robust data architecture that supports optimal data processing and standardized metric definitions across the organization.

Key Responsibilities

• Collaborate with Business Teams: Work closely with application teams to define, structure, and capture comprehensive business requirements for Voice of Customer initiatives
• Drive Voice of Customer Innovation: Develop deep expertise in Voice of Customer methodologies and leverage this knowledge to transform data within the Cornerstone Big Data Platform
• Design Data Architecture: Build robust data model architecture to support optimal data processing and standardized metric definitions across all customer experience initiatives
• Enable Advanced Analytics: Deliver big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python
• Ensure Data Quality: Develop innovative solutions ensuring data quality and accuracy through intensive testing at variable and use-case levels
• Optimize Performance: Provide guidance to enhance capabilities and drive efficiency in computing programs using the massive data ecosystem
• Lead Consumer Story Analysis: Conduct consumer story analysis and elaboration, design and develop software programs, and explore and build automation tools
• Automate Processes: Proactively identify and automate manual tasks to improve quality and operational efficiency
• Cross-Functional Partnership: Work closely with partners from across the organization to prioritize, define, develop, and test data for various use cases as part of the VoC end-to-end technique

Essential Qualifications

• Hands-On Development Experience: Minimum 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, Shell Scripting languages, along with development, launch management, and troubleshooting expertise for data-driven projects
• Stakeholder Collaboration: Demonstrated ability to actively collaborate with relationship managers and product owners to understand functional requirements and convert them into technical deliverables
• Agile Methodology Expertise: Familiarity with Agile delivery methodologies, including the implementation of small increments of products at regular intervals to business groups
• Technical Proficiency: Strong working knowledge of big data technologies and their application in enterprise environments

Preferred Qualifications

• Experience with Qualtrics or similar survey platforms
• Background in Voice of Customer programs and customer experience analytics
• Experience with real-time and batch processing architectures
• Knowledge of data governance and data quality frameworks
• Previous work in financial services or fintech industries

Skills and Competencies Required for Success

• Technical Excellence: Deep expertise in big data technologies including Hadoop ecosystem, Spark, and Python programming
• Analytical Thinking: Strong ability to translate complex business requirements into technical solutions
• Communication Skills: Excellent verbal and written communication skills to work effectively with cross-functional teams
• Problem-Solving: Strong analytical and problem-solving abilities with attention to detail
• Innovation Mindset: Proactive approach to identifying opportunities for automation and process improvement
• Adaptability: Ability to thrive in a fast-paced, dynamic environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our colleagues. This role offers exceptional opportunities for professional advancement, including:

• Exposure to cutting-edge big data technologies and analytics platforms
• Career development and education opportunities through our comprehensive learning programs
• Mentorship from industry experts and thought leaders
• Pathway to leadership roles within the data architecture and analytics domain
• Cross-functional exposure to various business units and customer segments

Work Environment and Culture at arenaflex

We returned our colleagues and their families with blessings and programs that support their holistic well-being. This means we prioritize their physical, financial, and mental health through every stage of life. Our culture is built on mutual respect, collaboration, and a shared commitment to excellence.

At arenaflex, you'll find:

• An inclusive environment where every voice matters
• Collaborative teams that work together to achieve common goals
• Commitment to integrity and ethical business practices
• A focus on innovation and continuous improvement
• Support for work-life balance and personal well-being

Compensation, Perks, and Benefits

We value our colleagues and offer competitive compensation packages that include:

• Competitive Base Salaries: Industry-leading compensation commensurate with experience and skills
• Performance Incentives: Bonus incentives to reward exceptional contributions
• Financial Well-Being: Comprehensive support for financial well-being and retirement planning
• Flexible Work Models: Hybrid, onsite, or virtual work arrangements depending on position and business needs
• Generous Parental Leave: Supportive paid parental leave policies (location-dependent)
• Health and Wellness: Free access to international on-site health facilities staffed with nurses and doctors (location-dependent)
• Mental Health Support: Free and confidential counseling aid through our Healthy Minds program
• Professional Development: Extensive career development and education opportunities

Location

This position is available in Bosnia and Herzegovina with flexible work arrangements including remote, hybrid, or onsite options depending on role requirements and business needs.

Join Our Team

Are you ready to make an impact? Are you passionate about data, analytics, and creating exceptional customer experiences? If so, we invite you to join arenaflex and help us lead the way together.

Be part of a team where your contributions truly matter, where your growth is supported, and where you can bring your authentic self to work every day. Apply now and take the first step toward an exciting career with arenaflex!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.