Launch Manager, Product Operations

Job Description:

• Serve as the central hub for end-to-end launch planning, creating and maintaining timelines surrounding launch activities across designated product offerings, managing dependencies, and deliverables across Product, Engineering, Client Success, Product Marketing, and other stakeholders.
• Drive execution of Alpha, Beta, and General Availability (GA) launches across all teams.
• Coordinate GA readiness meetings and ensure launch criteria are met prior to release.
• Hold teams accountable to agreed-upon tasks, milestones, and implementation commitments.
• Coordinate execution of UAT and Alpha test plans in partnership with Product and Engineering.
• Manage the Beta Tester Program, including participant lists, communications, and feedback collection.
• Communicate beta known bugs, limitations, and workarounds to internal users and stakeholders.
• Manage internal and external launch communications, including enablement plans, training coordination, and feedback loops.
• Ensure enablement resources, documentation, and resource libraries are created, updated, and easily accessible.
• Support change management efforts to drive awareness, readiness, and adoption across business teams.
• Advise Product and business partners on defining launch success metrics and adoption KPIs.
• Support monitoring of launch performance and feedback to inform iteration and improvement post-launch.
• Act as a feedback conduit between customers, internal teams, and Product Management.

Requirements:

• 5+ years of experience in Product Operations, Program Management, Project Management, or a related role.
• Proven experience managing complex, cross-functional initiatives with multiple stakeholders.
• Demonstrated ability to deeply understand the work being delivered — including workflows, constraints, and dependencies — and translate that understanding into effective plans and execution.
• Strong project management skills, including planning, prioritization, risk management, and execution.
• Comfort operating at both the strategic and tactical levels, with a willingness to dig into details, ask questions, and build a strong understanding of how the work actually gets done.
• Exceptional communication and organizational skills with the ability to influence without authority.
• Experience driving change management and adoption initiatives.
• Experience supporting product launches.
• Familiarity with product development lifecycles (Alpha, Beta, GA).
• Comfort working in fast-paced, ambiguous environments.
• Project Management Professional (PMP) certification or equivalent project management certification.

Benefits:

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
• Celebrations! We hit our goals and reward ourselves.
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily

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